Sibongile Mahlalela
Customer Service Consultant
Summary
Dynamic Customer Service Representative with a proven track record at Tradeway Transmissions, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I effectively managed high-stress situations, ensuring customer satisfaction and fostering repeat business through empathetic communication and comprehensive product knowledge.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tradeway Transmissions
02.2020 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Arts -
University of Zululand
KwaZulu-Natal Skills
Customer service
Timeline
Customer Service Representative
Tradeway Transmissions
02.2020 - 12.2021
Bachelor of Arts -
University of Zululand
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