Sibongile Khumalo
Consultant
PRETORIA
Summary
Experienced and driven call center consultant with a proven track record of helping to lead companies to further success with effective marketing and superb customer service skills. Possesses excellent communication skills, allowing for the cultivation of positive and mutually beneficial business relationships. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
22
22
years of professional experience
4
4
Certifications
Work History
Customer Service Representative
South African Post Office
PRETORIA
10.2003 - 04.2024
- Responded to customer requests for products, services and company information
- Promoted available products and services to customers during service, account management and order calls
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Resolving queries on social media
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service
Telkom
PRETORIA
06.2002 - 04.2003
- Boosted customer service satisfaction ratings through consistent quality control.
- Enhanced customer service based on feedback from guests.
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Maintained excellent customer service and positive attitude.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
Education
Short Course - CRM
Unisa
PretoriaShort Course - Call Centre
Damelin
Pretoria Short Course - Sales Management
VARSITY COLLEGE
Pretoria Short Course - Marketing
VARSITY COLLEGE
Pretoria Skills
Call centre operationsundefined
Certification
· call center
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
On-SiteHybridRemoteImportant To Me
Company CultureWork-life balancePaid sick leaveHealthcare benefits401k match4-day work weekPaid time offLanguages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
South African Post Office
10.2003 - 04.2024
Customer Service
Telkom
06.2002 - 04.2003
Short Course - CRM
Unisa
Short Course - Call Centre
Damelin
Short Course - Sales Management
VARSITY COLLEGE
Short Course - Marketing
VARSITY COLLEGE
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