Sibongile Kawonga-chinula
Blantyre
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Officer
Illovo Sugar Malawi Ltd
12.2022 - Current
- Providing first line support for enterprise applications and systems and Local Area Network, wireless Network, WAN
- Configuring and deploying Computer Hardware, Operating Systems, and applications
- Monitoring daily servers’ performance
- Identifying system bottleneck and ensuring systems stability
- Ensuring that there are no system breaches/individual user folders are well secured
- Attending to all IT queries logged with the help desk and ensures that calls are serviced within agreed service level agreements
- Ensuring compliance with Illovo Group and Entity IT policies and procedures.
IT Support Officer
One Acre Fund
11.2016 - 11.2018
- Providing hardware and software technical support
- OS maintenance on user computers-periodic checkup on all OAF computers
- Following up and writing IT support processes and IT documentation for OAF Malawi
- Keeping track of problems and repairs-log for all tasks performed and providing for check-ins
- Performing preventive maintenance on organization PCs
- Formulating, implementing, and overseeing periodic backup of OAF network configurations and restoration when needed
- Formulating, implementing, and overseeing network device firmware update and maintenance plan
- New Network design, setup, and device configuration
- Formulating new tools and processes to maintain and improve the network and internet quality
- Tier 1 Roster support - Respond to rostersupport@oneacrefund.org emails in conjunction with Roster Specialists
- Logging tasks to the ticketing software and resolving them on time
- Regional and District offices support
- Liaison between IT team leader and OAF staff.
Management Trainee – Technology Executive
G4S Secure Solutions (Malawi) Limited
02.2015 - 04.2015
- Costing customers and preparing quotations for Integrated Secure Solution systems
- Dealing with client’s complaints and seeing how best to help them
- Enlightening customers on G4S Systems products and services
- Reporting to the Head of Integrated Security Solutions.
Systems Analyst – Intern
The High Court of Malawi
03.2013 - 08.2013
- Installing, configuring, and supporting the LANs and Internet systems
- Maintaining workstation and software
- Monitoring network and ensure network availability to all system users and perform necessary maintenance to support network availability
- Managing performance tuning and capacity planning activities to enhance the performance of the network resources
- Performing routine backups and archival of files stored on the network to assist with disaster recovery
- Analyzing user support statistics and other data and recommend appropriate measures
- Configuring and maintaining hardware
- Reporting to the senior analyst on other technical issues.
Education
BSc (Hons) Business Information Technology -
National College of Information Technology
International Advanced Diploma in Computer Studies (IADCS) -
National College of Information Technology
International Diploma in Computer Studies (IADCS) -
National College of Information Technology
International General School Certificate Education (IGSCE) -
Central High School
MBA - Management
University of Malawi ECampus
MBA in Management -
University of Malawi ECampus
01.2026
Skills
- Attention to detail
- Strategic Thinking
- Project Management
- Communication
Certification
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Systemsknowledge
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Professional Highlights
Illovo is migrating to SAP HANNA (ERM system). I am currently on the local technical support team ensuring that the necessary hardware and connectivity is available to support a successful implementation of the new system.
References
- Mr. Talumba Mkandawire, IT Engineer, Illovo Sugar Malawi, +265 888 425 369, tjmkandawire@illovo.co.za
- Mr. Dereck Kibet, IT Manager, One Acre Fund, +265 732 629 813, dkibet@onceacrefund.com
- Ms. Binart Kachule, IT Manager, The High Court of Malawi, +265 991 522 701, bkachule@judiciary.mw
Timeline
IT Support Officer
Illovo Sugar Malawi Ltd
12.2022 - Current
IT Support Officer
One Acre Fund
11.2016 - 11.2018
Management Trainee – Technology Executive
G4S Secure Solutions (Malawi) Limited
02.2015 - 04.2015
Systems Analyst – Intern
The High Court of Malawi
03.2013 - 08.2013
BSc (Hons) Business Information Technology -
National College of Information Technology
International Advanced Diploma in Computer Studies (IADCS) -
National College of Information Technology
International Diploma in Computer Studies (IADCS) -
National College of Information Technology
International General School Certificate Education (IGSCE) -
Central High School
MBA - Management
University of Malawi ECampus
MBA in Management -
University of Malawi ECampus
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- Hghgh
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