Sibongile Happiness Madida
Office Administrator
Amanzimtoti,KZN
Summary
I am enthusiastic, self motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I work great with a team as well as on my own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Admin Officer
Indlebe Medical Services PTY LTD
Durban
01.2018 - 11.2022
- MS OFFICE
- Secretarial Proficient
- Customer service
- Completion of tender documents
- Submitting Tender documents on deadlines dates
- Collection of documents from various departments
- Ensuring stock availability
- Sale Negotiation
- Receipt of stock
- Receipt of Purchase orders
- Creating Invoices
- Creating Quotations
- Maintaining accurate tender records
- Ensuring the company status is compliant at all times
- Attending site briefings
- Office administration and management
- Increased customer service success rates by quickly resolving issues.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Maintained inventory of office supplies and placed orders.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Maintained accurate records of all tender activities, ensuring easy reference and analysis for future bid opportunities.
- Streamlined tender submission process by implementing efficient document management systems.
- Managed strict deadlines for multiple projects, maintaining a high level of quality and attention to detail.
- Increased company visibility within the industry by proactively seeking out new business opportunities through tender portals.
- Developed strong relationships with key stakeholders, resulting in improved communication and collaboration during the bidding process.
- Conducted regular post-tender reviews to identify areas for improvement and optimize future bid strategies.
- Responded to customer concerns and questions on daily basis.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Monitored outstanding invoices and performed collections duties.
Admin Clerk
Department of Justice and constitutional development
03.2007 - 10.2012
- Welcoming members of the public
- Consulting with them
- Attending to their queries
- Opening court files
- Photocopying
- Faxing
- Scanning emailing of documents
- Filling
- Attending to incoming and out going calls
- Booking court dates
- Ensuring court files are available on court dates
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
- Compiled and maintained accurate court records, ensuring integrity of legal proceedings.
- Addressed and resolved public inquiries, providing timely and accurate information on court processes.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Promoted transparency within the judicial system by accurately entering case details into electronic databases.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Supported courtroom proceedings, ensuring all necessary documentation was prepared and accessible.
Education
Matric - English, IsiZulu, History, Geography, Economics, Biology
Park hill secondary school
NQF Level 4 - Business Administration specializing in Human Resources
Pc Training & Business Collage
01.2018 - 05.2022
Skills
Office Administration
Organizational skills
Time management
Good communication skills both verbal and written
MS Office,word,excel,outlook, powerpoint
Office management
Stock management
Customer service
Team building
Sales
Problem solving
Decision making
Office administration
Microsoft Office Suite
Documentation and recordkeeping
Problem-solving
Filing
Customer and client relations
Invoice processing
Mail handling
Strong problem solver
Prioritization
Deadline oriented
Negotiation
Multi-line telephone systems
Dedicated team player1
Meeting arrangements
Personal Information
- Date of Birth: 06/08/86
- Gender: Female
- Nationality: African
- Driving License: None
- Marital Status: Single
- Religion: Christian
References
- Sibusiso Mchunu, Department of Justice and constitutional development, 031-3024111
- Thokozile Buthelezi, Director, Indlebe Medical Services PTY LTD, 0813268969
Timeline
NQF Level 4 - Business Administration specializing in Human Resources
Pc Training & Business Collage
01.2018 - 05.2022
Admin Officer
Indlebe Medical Services PTY LTD
01.2018 - 11.2022
Admin Clerk
Department of Justice and constitutional development
03.2007 - 10.2012
Matric - English, IsiZulu, History, Geography, Economics, Biology
Park hill secondary school