Sibongile Gwili-Ulana
Khayelitsha
Summary
Dedicated Reception Administrator with expertise in Patient Administration. Skilled in managing patient enquiries and theatre scheduling while ensuring compliance with medical aid requirements. Focused on delivering high-quality service and meeting deadlines, with a strong commitment to team success and continuous professional development.
Overview
2027
2027
years of professional experience
Work History
Reception Administrator
Panorama Mediclinic
01.2023 - Current
- Managed switchboard operations and patient enquiries to enhance communication and service quality
- Processed patient payments to maintain accurate financial records and streamline billing
- Theatre scheduling, bed allocation , bed stats and discharge of patient accordingly ,eg deceased, normal and transferred patient
- Patient administration policies and procedures
- Sent SMS reminders to patients about upcoming admissions
- Patient Admin programs on AS400 system
- Medical aid requirements/narrations
- Rules and regulations for funder contracts
- Identified financial risks to ensure compliance and minimise potential losses
- Debt pack Enquiry, checking outstanding amounts
- Workman's Compensation Act (WCA) processes, Injury reports etc.
- Managed business-to-business emergency medical services
- computer literacy: Outlook and intranet applications e.g. receiving &sending emails,access to applications.
CSSD Technician
Mediclinic Panorama
01.2014 - 04.2022
- Developed print checklist using IMSI software to ensure accuracy in instrument tracking
- Inspected and packed instruments for sterilisation to maintain compliance with safety standards
Pharmacy Stock Clerk & Assistant
Mediclinic Agency (MHR)
- Replenish wards and theatre stock
- Pack stock on prescription chart
- Refill stock and process patient credits
- Collect & return prescription from wards
Unit Administration Assistant Trainee
Mediclinic Panorama
- Patient admission and discharge
- Bed booking and patient tracking
- Arrange theatre bookings and bed allocation
- Conduct patient surveys
Education
Introduction to PC, Windows, Microsoft Word, Microsoft Advance, PowerPoint, Excel -
Boston City Campus
01-2018
CSSD CPD -
Mediclinic Vergelegen
01-2015
Infection Prevention Academy -
Stellenbosch University (Tygerberg Campus)
01-2014
Grade 12 -
Harry Gwala Secondary School
01-2006
Skills
- Patient administration
- AS400 systems
- Workplace Compensation Act
- Financial risk assessment
- Customer service
- Appointment scheduling
- Patient tracking
- Client communication
- Data accuracy
- Operational efficiency
- Team collaboration
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Reception Administrator
Panorama Mediclinic
01.2023 - Current
CSSD Technician
Mediclinic Panorama
01.2014 - 04.2022
Pharmacy Stock Clerk & Assistant
Mediclinic Agency (MHR)
Unit Administration Assistant Trainee
Mediclinic Panorama
Introduction to PC, Windows, Microsoft Word, Microsoft Advance, PowerPoint, Excel -
Boston City Campus
CSSD CPD -
Mediclinic Vergelegen
Infection Prevention Academy -
Stellenbosch University (Tygerberg Campus)
Grade 12 -
Harry Gwala Secondary School
Personal Information
- ID Number: 8705040984086
- Health Status: Excellent
- Criminal Record: None
References
- Snr Carsten : 0722441176
- Mrs M Links : 27 81 549 5897 (reception )
- Ms Anke Kleynhans :0744278048 (UAA mentor)
References
Available upon request.
Personal Information
- ID Number: 8705040984086
- Health Status: Excellent
- Criminal Record: None
References
- Snr Carsten : 0722441176
- Mrs M Links : 27 81 549 5897 (reception )
- Ms Anke Kleynhans :0744278048 (UAA mentor)