Sibongile Gwala

I have been working with Currys campaign for 2 years as an Advisor in customer service . I have also had to opportunity to work as a POC to my FLM . making sure that the team has someone to assist in the event that my manager is not at work and also helping my team leader with call listenings and coaching sessions for our team . I was then given an opportunity to work with the hygiene team , which deals with call listenings and giving feedback to operations team and also giving team leaders coaching opprtunities

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.