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Sibongile Dukashe
Client Relations and Administrative Professional
East London,EC
Summary
Professional with comprehensive experience ready for a remote role. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
Diploma in Financial Accounting
2
2
Accounting Fundamentals
3
3
Corporate Finance Fundamentals
4
4
Microsoft Digital Literacy
5
5
Bookkeeping Short Course
6
6
Human Resources Management Short Course
Work History
Client Relations Officer
DCGSA
09.2025 - 05.2026
- Communicated effectively with colleagues to resolve operational challenges promptly.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Administrative Assistant/Bookkeeper
StudioBay Photographics
10.2024 - 06.2025
- Managed scheduling and coordination for client appointments and studio sessions.
- Assisted in maintaining digital asset management system for efficient photo retrieval.
- Supported marketing initiatives through the creation of promotional materials using graphic design software.
- Organized inventory and supplies, ensuring optimal availability for studio operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Call Center Agent, Inbound Sales
Best Financial Analysts
02.2024 - 05.2024
- Managed inbound sales calls, providing tailored financial solutions to meet customer needs.
- Utilized CRM software to track customer interactions and streamline follow-up processes.
- Assisted customers in navigating financial products, enhancing their understanding and satisfaction.
- Collaborated with team members to share insights and improve sales techniques consistently.
- Conducted product demonstrations over the phone, effectively highlighting key benefits for clients.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Minimized dropped calls by implementing effective call control techniques, ensuring smooth transitions between topics during conversations.
- Assisted customers with order placement, ensuring accurate and timely delivery of products or services.
- Promoted a positive work environment within the team through active participation in meetings, sharing ideas openly, and supporting colleagues when needed.
Collections Consultant
DMC
04.2023 - 08.2023
- Debt recovery
- High call activity
- Meeting targets
- Facilitated payment agreements with clients
Semi-Skilled Operator
Nestle
03.2020 - 05.2022
- Operated machinery to ensure efficient production of consumer goods.
- Monitored and adjusted equipment settings for optimal performance and quality assurance.
- Collaborated with team members to maintain a clean and organized work environment.
- Conducted routine inspections to identify maintenance needs and prevent equipment downtime.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
- Reduced waste and increased recycling, contributing to more sustainable production practices.
Data Verification Clerk
PricewaterhouseCoopers
02.2019 - 03.2019
- Reviewed and verified client documentation for compliance with regulatory standards.
- Collaborated with teams to streamline verification processes, enhancing workflow efficiency.
- Conducted quality control audits to ensure accuracy in data processing and reporting.
Education
40hr Teaching English As A Foreign Language - Education
05-2026
Diploma in Financial Accounting - Accounting And Finance
05-2026
SBCACSA-Sage Business Cloud-Accounting Custom Repo -
08-2025
Managing Cash Flow -
06-2025
Corporate Finance Fundamentals -
06-2025
Warehousing And Logistics - Logistics And Materials Management
11-2022
Costing And Pricing -
08-2022
Accounting Fundamentals -
10-2021
Bookkeeping -
09-2021
ISO Management System Audit Techniques And Best Practices -
03-2021
Microsoft Digital Literacy -
02-2021
Human Resources Management -
02-2020
High School Diploma -
12-2012
- English Home Language
- Mathematical Literacy
- Business Studies
- Life Sciences
- Member of Cultural Society
Skills
Report writing
Innovation and creativity
Cultural awareness
Information verification
Legal knowledge
Teamwork and collaboration
Attention to detail
Organizational skills
Problem-solving
Time management
Written communication
Analytical thinking
Quality assurance
Task prioritization
Reliability
Effective communication
Customer relationship management
Professionalism
Continuous improvement
Call center experience
Customer communications
Customer service
Customer follow-up
Scheduling appointments
Computer literacy
Telephone etiquette
Conference calling
Service orientation
Software
Zendesk
Microsoft Teams
Canva
Google Workspace
Microsoft Excel
Slack
Google Meet
Trello
Sage
Certification
Mental Health First Aid-Cursa
Additional Information
Willing to relocate