Sibongile Barbara Tshabangu
Johannesburg
Summary
Dynamic and results-driven professional with over 17 years of diverse experience in key account management, portfolio and contract management, and customer service. Holds a Bachelor of Commerce Honours in Marketing Management and a Customer Relationship Marketing Certificate from MANCOSA, alongside a strong foundation in marketing and business management. Proven expertise in developing and executing strategic sales plans that enhance market growth and client satisfaction while fostering a collaborative environment that empowers teams to excel. Recognized for adaptability and a commitment to continuous professional development, consistently delivering exceptional results in changing market conditions.
Overview
19
19
years of professional experience
Work History
Regional Sales Coordinator
Credico South Africa
Randburg, South Africa
05.2025 - Current
- Streamlined sales processes to optimize efficiency, resulting in improved team productivity.
- Trained and mentored junior sales staff, leading to a stronger and more effective sales team.
- Developed strong client relationships for increased customer retention and satisfaction.
- Established performance benchmarks for sales staff, driving accountability and motivation within the team.
- Consistently exceeded personal sales targets while assisting peers in achieving their objectives as well.
- Delivered engaging product presentations for prospective clients, resulting in increased interest and closed deals.
- Cultivated a competitive yet supportive work environment that encouraged collaboration among team members towards shared goals.
- Collaborated with cross-functional teams to ensure seamless communication and timely project delivery for customers.
- Boosted regional sales by identifying and pursuing new business opportunities.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Organized regional trade shows and events that showcased company products, generating leads and brand awareness.
- Analyzed sales data to track performance metrics, uncovering areas for improvement and growth opportunities.
- Monitored daily sales performance and provided feedback to each team member.
Portfolio & Contract Manager
Volvo Group Southern Africa
Boksburg, South Africa
11.2022 - 10.2024
- Analyse the overall performance of active service contracts for meeting financial targets for sales, profitability and productivity.
- Generate and analyse monthly service contract portfolio reports and dashboards.
- Prepare and present monthly portfolio status reports to Management, Business control & support functions.
- Liaising with global portfolio support team for collaboration and escalation management.
- Management invoices of overdue debtors by attending relevant meetings & support to AR for all contract overdues and termination of over indebted contracts.
- Validation of account balances with SAP to minimize discrepancies.
- Management of service controllers’ administrative functions to ensure data integrity and providing thought leadership for value-adding relationships.
- Balancing employee and customer satisfaction.
- Ensuring the preferred way of working is established and maintained for customer retention.
- Drafting and management of contract agreements restructures and extensions processes.
- Contract activations and renewals to maintaining client relationships for retention and driving sales targets.
- Maintain client contracts, renewals, CPI increases and process change requests.
- Resolved contractual disputes in a timely manner, minimizing potential risks and financial losses for the company.
- Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
- Collaborated with cross-functional teams to develop comprehensive contract strategies aligned with company objectives.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
Fleet Co-ordinator
Absa Vehicle Management Solutions
Sandton, South Africa
01.2018 - 08.2022
- Identify potential customer needs and on vehicle quotations (lease), licence and registration documentation as well as suggesting appropriate solutions.
- Providing feedback on query management and escalations on agreed SLA timeframes.
- Processing bulk schedules, combined reports, restructures, settlements, buyouts (operating rentals) and vehicle collections.
- On boarding clients, preparing cross border documentation as well as insurance for clients and maintaining customer relationship.
- Processing of recons and preparation of statements.
- Placing orders to dealerships (merchants) and ensuring that the vehicles meet the client’s expectations also foreseeing maintenance related queries.
- Fuel Management (fuel/ e-tag/ maintenance) processing and fleet listings as well as benchmark quotations for estimates.
- Updating driver details on the system for file management.
- Day-to-day filling for vehicle files.
- Ensuring that all proxy details are updated and amended where necessary.
Fines Administrator
Absa Vehicle Management Solutions
Sandton, South Africa
10.2016 - 12.2017
- Captured traffic fines.
- Redirected fines to individuals.
- Processed cheque payment of fines.
- Liaised with municipalities of relevant fines.
- Issued licenses to clients on system.
- Processed all uploads such as AARTO.
Debit Order Switching Consultant
Absa Bank Barclays Towers West
Johannesburg, South Africa
10.2016 - 12.2017
- Switched all types of debits such as debit and stop orders.
- Queries of customer service and branch optimization.
- Switched all Home loans and VAF applications.
- Managed client relationships through regular check-ins and updates on project progress.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Client Service Accelerator Official
Absa Bank Towers North
Johannesburg, South Africa
09.2015 - 10.2016
- Assisted in the improvement of underperforming branches.
- Implemented and actively drove activities to increase sales and service delivery.
- Active participation in telecons (cold calling) to achieve KPI sales targets.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Customer Service Consultant
Absa Bank Towers North
Johannesburg, South Africa
04.2013 - 09.2015
- Gave sales leads to the Sales Consultants to exceed sales targets.
- Resolved all walk-in clients with their queries.
- Monitored DVR to ensure that all footage is recording accordingly.
- Actively participated in weekly telecons (cold calling).
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Increased client retention through exceptional service and timely solutions to issues.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
Bank and Forex Teller
Absa Bank Towers North
Johannesburg, South Africa
10.2010 - 04.2013
- Processed all financial and forex transactions.
- Balanced daily no shortage and surpluses.
- Gave leads to sales consultants to exceed sales targets.
- Minimized any fraud losses by vigilant and quick.
- Verified any swift related transactions.
- Active participation in telecons (cold calling).
- Processed customer transactions promptly, minimizing wait times.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Customer Service Consultant
Absa Bank Carlton Centre
Johannesburg, South Africa
06.2007 - 10.2010
- Gave leads to consultants to lessen any losses that may occur (fraud) actioning listings.
- Continuous training via the Absa system and externally at training centre.
- Active participation in telecons (cold calling) to achieve KPI sales targets.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Provided feedback on potential areas for improvement within the department based on personal experiences and observations.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Hosting to welcome customers and direct them to the relevant departments.
Customer Service Consultant
Absa Bank Carlton Centre
Johannesburg, South Africa
06.2007 - 10.2010
- Assisted all walk-in customers regarding any queries they may have concerning their accounts.
- Delighted current and new customer experience.
- Adhered to ABSA, values, policies, procedures and regulations.
- Active participation in telecons (cold calling).
- Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.
Education
Bachelor of Commerce Honours - Marketing Management
MANCOSA
Bachelor of Commerce - Marketing Management
MANCOSA
Customer Relationship Marketing - undefined
University of South Africa (UNISA)
Customer Service Management - undefined
University of South Africa (UNISA)
Skills
Experienced with Microsoft Office suite and SAP software
Effective management of commercial portfolios
Conflict resolution expertise
Portfolio management expertise
Detail-oriented with strong analytical skills
Sales performance reporting
Sales training facilitation
Key account development
Strategic business insight
Accomplishments
- Continuously recognized and awarded for excellent communication skills on outstanding customer experience and query resolutions received from customers and stakeholders to enhance customer retention.
- Actively balancing daily with zero surpluses and losses as a Bank and Forex Teller due to excellent numeracy skills.
GOALS
- To achieving my set goals and keeping myself dynamic in the changing scenario to become a Marketing Manager and or a Customer Service Manager.
- To become an excellent Customer Service Manager taking up challenging roles in the Industrial structure with creative and diversified Projects and to be part of a Constructive and fast-Growing World.
- To make a position for myself in the competitive corporate world and contribute to achieving the goals on both professional and personal level.
- To work in an environment that challenges me to improve and constantly thrive for perfection in all the tasks allotted to me so that I can be able to showcase my Marketing, Portfolio Management and Customer Service Management Skills.
References
Available upon request
Timeline
Regional Sales Coordinator
Credico South Africa
05.2025 - Current
Portfolio & Contract Manager
Volvo Group Southern Africa
11.2022 - 10.2024
Fleet Co-ordinator
Absa Vehicle Management Solutions
01.2018 - 08.2022
Fines Administrator
Absa Vehicle Management Solutions
10.2016 - 12.2017
Debit Order Switching Consultant
Absa Bank Barclays Towers West
10.2016 - 12.2017
Client Service Accelerator Official
Absa Bank Towers North
09.2015 - 10.2016
Customer Service Consultant
Absa Bank Towers North
04.2013 - 09.2015
Bank and Forex Teller
Absa Bank Towers North
10.2010 - 04.2013
Customer Service Consultant
Absa Bank Carlton Centre
06.2007 - 10.2010
Customer Service Consultant
Absa Bank Carlton Centre
06.2007 - 10.2010
Bachelor of Commerce - Marketing Management
MANCOSA
Customer Relationship Marketing - undefined
University of South Africa (UNISA)
Customer Service Management - undefined
University of South Africa (UNISA)
Bachelor of Commerce Honours - Marketing Management
MANCOSA