Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sibongile Baloyi

Sibongile Baloyi

Senior Customer Care Consultant
Roosevelt Park

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Team Leader

01.2021
  • Mid 2022
  • Monitor the Teams Performance and daily productivity
  • Assist the Team with complex queries and customer’s requesting the Team Leader
  • Assist the Team Leader with his weekly and monthly reports
  • Ensure the team captures daily stats and advice on how to improve

CEO Desk Support Consultant

07.2022 - Current
  • Manage all customer query escalations from the regulator within SLA to avoid penalties from ICASA
  • Upon query resolution, I ensure that final feedback is sent back to the regulators
  • I make decisions independently with the final approval of management
  • Liaise with the relevant department for support and assistance to ensure query resolution
  • Act and resolve queries on behalf of senior management, which includes from CEO’s office and Executive heads
  • Take complete ownership of all queries received to ensure good-quality customer satisfaction
  • Prepare and sent Incident reports to the CEO and executive heads
  • Develop creative solutions to complex customer queries am

Customer Service Consultant

Multichoice, My Journey with Multichoice
01.2015 - 01.2020
  • Managing customer’s queries telephonically and by emails
  • Ensure the customer’s resolution is met within SLA
  • Upselling the company’s products

Customer Service Agent

Delivery Express
01.2011 - 01.2012
  • Managing Inbound and Outbound Calls

Picking Clerk

Bradian Logistics
01.2005 - 01.2009
  • Picking and Packing Orders
  • Period

Education

Matric -

Gaseitsiwe High School

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University of Johannesburg

Skills

Outstanding team playerundefined

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 13 staff members.

Timeline

CEO Desk Support Consultant

07.2022 - Current

Team Leader

01.2021

Customer Service Consultant

Multichoice, My Journey with Multichoice
01.2015 - 01.2020

Customer Service Agent

Delivery Express
01.2011 - 01.2012

Picking Clerk

Bradian Logistics
01.2005 - 01.2009

Matric -

Gaseitsiwe High School

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University of Johannesburg
Sibongile BaloyiSenior Customer Care Consultant