Sibongakonke Sbusiso Blessing Ngcobo
Umgababa
Overview
11
11
years of professional experience
Work History
Office Assistant
Legal Aid South Afrcia
Ladysmith, South Africa
11.2024 - Current
- Participated and led Procurement and SCM processes such as Specification compilation and the evaluation of quotes.
- Managed office fleet of 10 vehicles.
- Managed Assets and Tools of office.
- Dealt the petty cash and other financial statement.
- Dealt with HR.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Intern
eThekwini Municipality
05.2022 - 06.2024
- Compiling the eThekwini Municipality's Annual Report from all departments
- Reducing that annual report into a summary (which I broke the record by doing so in just two days.)
- Undertaking Quality Assurance of Annual Report
- Undertaking Quality Assurance of the Service Delivery Dashboard
- Undertaking Quality Assurance of Service Delivery and Budget Implementation Plan
- Drafting of various sections' Standard Operations Procedure
- Undertaking Quality Assurance of Standard Operations Procedures
- Drafting of various sections' Frameworks and Policies
- Undertaking Quality Assurance of Units' Frameworks and Policies
- Drafting of Units' summary booklet document
- Evaluating entire municipalities performance with specific focus
- Drafting and finalising Evaluation Reports
- Developing Key Performance Indicators (KPIs) from the established Key Performance Areas (KPAs)
- Monitoring of the entire Municipal performance
- Drafting and populating the Service Delivery Dashboard
- Drafting and populating the Service Delivery and Budget Implementation Plan
- Fact finding and Capturing online and offline
- Undertaking site visits to verify service delivery
- Making recommendations to departments and units about service delivery and reporting
- Undertaking frequent communication with officials and planning
- Undertaking frequent communication with stakeholders of various projects and departments
- Hosting events for other municipal departments mine
- Chairing meetings for other municipal departments and mine
- Conducting Service Delivery Auditing for departments
- Completed the entire eThekwini Municipality Annual Report summary within two days
- Rotated most sections than any other intern
- Monitored the Electricity Department on my own
- Won Best Innovative Employee 2023/2024
Manager
Mfesi Business Centre
02.2019 - 04.2022
- Targeting and segmenting the market for advertising purposes both online and offline
- Generating leads for new business opportunities through communicating with potential clients and creating business plans, event business plans etc.
- Conducting ongoing market research and feedback analysis
- Communicating with the customers, community and other stakeholders via telephone, email and social media
- Undertaking stock taking every month
- Stock replenishment processes such as ordering and delivery
- Organising successful events to bring in customers
- Communicating with customers in a kind manner to hear their grievances and complements
- Communicating with suppliers for stock replenishments and returns as well as promotions
- Undertaking bookkeeping for all 4 businesses on the premises
- Acting as personal assistant to owner and CEO by organising their day as well as appointments and meetings
- Managing and supervising staff of 5
- Tripled profits within first year
- Introduced new more accurate point-of-sale system
Volunteer Administrator
eThekwini Municipality
01.2015 - 01.2019
- Compiling and drafting Monthly Reports for South Region
- Compiling and drafting Weekly Reports for South Region
- Compiling and drafting Quarterly Reports for South Region
- Filing of Attendance Registers for Auditing
- Communicating with Stakeholders and Department Officials
- Compiling and drafting Annual Reports for South Region
- Community Mobilization
- Loud hailing for upcoming community events and meetings
- Attending planning meetings with stakeholders and departments
- Compiling and drafting proposals
- Analysing and approving proposals from organisations
- Assisting organisations with Grant-In-Aid Proposals
- Did entire year filing in one night
- Introduced more systematic filing system
Education
Diploma - Business Management
ICESA City Campus
11.2017
Postgraduate Diploma - undefined
University of KwaZulu-Natal
Effective Public Speaking and Presentation Skills
eThekwini Municipality Academy
Personal Mastery
School of Government
Degree - B. Com (Marketing Management)
Richfield Graduate Institute of Technology
11.2019
Grade 12 - IsiZulu, English, Accounting, Business Studies, Economics, Life Orientation
Esizibeni Sivananda High School
01.2015
Skills
Office administration
Data entry
Customer service
Administrative support
Speed Typing
Excel
File maintenance
Clerical support
Office management
Invoice processing
Meeting coordination
Document management
Spreadsheet management
Report writing
References
- Phindi Nonyane, Manager, eThekwini Municipality, Performance and Monitoring Unit, 072 377 9281
- Themba Thwala, CEO, Mfesi Business Centre, 076 607 8577
- Jabu Ngcobo, Acting Regional Coordinator, eThekwini Municipality, Community Participation and Action Support Unit, 082 699 1956
References
- Phindi Nonyane, Manager, eThekwini Municipality, Performance and Monitoring Unit, 072 377 9281
- Themba Thwala, CEO, Mfesi Business Centre, 076 607 8577
- Jabu Ngcobo, Acting Regional Coordinator, eThekwini Municipality, Community Participation and Action Support Unit, 082 699 1956
Personal Information
- ID Number: 971112 5348 089
- Disability: Bipolar Type 2
- Criminal Record: None
- Date of Birth: 12 November 1997
- Gender: Male
- Nationality: South African
- Driving License: Code 10
- ID Type: South African ID
- ID Number: 9711125348089
High School Education
Esizibeni Sivananda High School, Grade 12, 2015, IsiZulu, English, Accounting, Business Studies, Economics, Life Orientation
Timeline
Office Assistant
Legal Aid South Afrcia
11.2024 - Current
Intern
eThekwini Municipality
05.2022 - 06.2024
Manager
Mfesi Business Centre
02.2019 - 04.2022
Volunteer Administrator
eThekwini Municipality
01.2015 - 01.2019
Postgraduate Diploma - undefined
University of KwaZulu-Natal
Effective Public Speaking and Presentation Skills
eThekwini Municipality Academy
Personal Mastery
School of Government
Degree - B. Com (Marketing Management)
Richfield Graduate Institute of Technology
Grade 12 - IsiZulu, English, Accounting, Business Studies, Economics, Life Orientation
Esizibeni Sivananda High School
Diploma - Business Management
ICESA City Campus