Sibongakonke Ngcobo
Durban Westville
Summary
A highly confident, passionate and innovative young professional with an exemplary academic record, achieving outstanding results in Business Accounting, Marketing Management, and Information Management. Proficient in all Microsoft Office Programs (Excel, Word, PowerPoint) and equipped with technical skills in data analysis, including SQL, data visualization, and Python. Proven ability to work independently as an online student, with excellent critical thinking, time management, and teamwork skills. Seeking to leverage my skills and knowledge in a dynamic and challenging environment. Motivated individual with strong analytical and problem-solving skills. Brings exceptional time management and teamwork abilities, driving projects to successful completion. Committed to achieving business objectives and fostering positive relationships with clients and stakeholders.
Overview
1
1
year of professional experience
Work History
Business Administrator volunteer
Kwakhanya Drivers Training
08.2025 - 12.2025
- Managing expenditures.
- Reporting on financial performance.
- Maintaining records.
- Coordinating project timelines.
- Develop strategies to improve business performance.
- Planning business activities to meet company goals.
- Developed and maintained relationships with suppliers, negotiating contracts to secure favourable terms.
- Set up business contracts, obtained signatures and processed paperwork.
- Implemented customer relationship management strategies, enhancing client satisfaction and loyalty.
Retail Cashier
UHQ
03.2025 - 11.2025
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Offered friendly greetings and farewells, creating a welcoming environment for customers.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Maintained neat and clean shop floor and storage areas.
- Calculated and provided accurate change to customers after transactions.
- Managed queue efficiently, reducing customer wait times and enhancing shopping experience.
- Assisted in stock management, including shelf replenishment and inventory checks.
- Handled customer queries and complaints with empathy, offering practical solutions.
- Consulted with customers to help with purchasing decisions.
- Assisted customers with product location and provided detailed information on store promotions.
- Addressed customer queries regarding returns and exchanges, facilitating a smooth process.
- Processed refunds and exchanges at customer service desk.
- Maintained up-to-date knowledge of store products, promotions, and policies.
Education
Bachelor of Business Administration -
University of KwaZulu Natal
Westville12.2026
Data Analytics -
ALX
12.2025
High School - IsiZulu, English, Life Orientation, Mathematics, Physical Sciences, Geography, Life Science
Myeka High School
12.2021
Skills
- Data Visualization
- Financial reporting
- Project management
- Business strategy development
- Cash handling
- Team collaboration
- Problem resolution
- Process improvement
- Sales support
- Microsoft Excel and Word
- Bookkeeping
- Microsoft Word
- Email processing
- Digital marketing strategies
- Outstanding customer service
- Leadership skills
- Data Cleaning
- Microsoft Office
- Excel
- Word
- PowerPoint
- Critical Thinking
- Time Management
- Teamwork and Collaboration
- Communication
- Problem solving
- Business Accounting
- Marketing Management
- Business Administration
Accomplishments
- Dean’s Commendation for outstanding academic performance, 2025-08-01
- 4 Distinctions in 2nd year (Business Accounting in both semesters, Marketing Management and Information Management)
- Passed ALX Data Analyst program
- Passed Computing module with distinction (1st year)
Languages
English
Advanced
C1
IsiZulu
Proficient
C2
Volunteer Experience
Kwakhanya Drivers Training, Business Administrator, 2025-08-01
References
- Miss N Motsomane, Lecturer, 0810571101
- Mr N Gwala, Teacher, 0734440398
Hobbies and Interests
- Reading
- Bodybuilding (gym)
- Tennis
- Skating
- Travelling
- Acting
Timeline
Business Administrator volunteer
Kwakhanya Drivers Training
08.2025 - 12.2025
Retail Cashier
UHQ
03.2025 - 11.2025
Bachelor of Business Administration -
University of KwaZulu Natal
Data Analytics -
ALX
High School - IsiZulu, English, Life Orientation, Mathematics, Physical Sciences, Geography, Life Science
Myeka High School