Sibongakonke Buthelezi

• Manage customer services from order to cash. Customer Communication, meeting delivery timeframes and achieving revenue on time is of high priority
• Coordinate the service delivery of clients and ensure that customer requirements are met/exceeded.
• Engage with cross-functional teams ensuring that service delivery is on time.
• Engage with customers, ensuring feedback is given timeously.
• Manage the Order to Cash Process with focus on revenue, delivery count and meeting customer required dates (CRFS).
• Evaluated customer needs and feedback to drive product and service improvements.

• Coordinating implementations teams and ensuring successful delivery of projects within timelimes
  -Arranging kick off meetings
  -Creating and updating project plans
  -Project tracking
  -Liasing with Contractors and internal stakeholders-°Provide feedback to service delivery team

-Prepared project presentations and reports to assist senior staff.