Sibekithemba Ndebele
Midrand
Summary
Dynamic Service Operations Consultant with a proven track record at MineRP, excelling in software troubleshooting and database management. Adept at user training and knowledge sharing, I effectively liaised between clients and technical teams, ensuring seamless software installations and enhancing user satisfaction. Committed to delivering impactful solutions and fostering collaborative environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Service Operations Consultant
MineRP
Centurion
07.2009 - Current
- Company Overview: a subsidiary of Epiroc
- Provide a first-line support to end users who experienced problems with software.
- Analysing the cause of the software problem and thereof responsible for identifying the system bugs whether it is a front end issue or it needs Development fix scripts.
- Delegating to the relevant Developer if necessary or doing system bug fixes where possible and liaising with the users thereof.
- Serve as a liaison between customers and technical department.
- Responsible for software installations.
- Training new staff members through developed.
- Preparing the change control documents after Release to the clients' and ensuring that live release is done on client’s environment.
- Diagnoses and troubleshoots technical problems and provides appropriate solutions to problems.
- Back up and Restoring the databases.
- Responsible for preparation of the client's QA site.
- Daily call update per Developer and Business Analyst feedback.
- Internal Software testing of call fixes.
- A subsidiary of Epiroc
Business Administrator
MineRP
07.2009 - 10.2011
- Company Overview: a subsidiary of Epiroc
- Created Work breakdown structures (wbs) on SAP System.
- Linked resources to specified project activities on SAP system.
- Ensuring that all employees capture their worked-time on Employee Self Service system within a given billing period.
- Responsible for checking that the weekly expense(s) claims that were processed against a correct project or cost centre.
- Ensured that employees Expenses claimed within their allowed limit, e.g. cell-phone allowances and travel.
- Invoiced clients according to agreed rates on the contracts.
- Liaised with the Account Managers with regards to expiring contracts and obtaining of signed contract documents.
- Ensured that Invoices are sent to the client in time.
- Assisted Accountant/Financial Manager with regards with administration issues where necessary.
- Reconciliation of contractor’s time (15 contractors) against the invoices and ensuring that they get paid correctly according to hours worked.
- Updating of Asset register.
- Ensuring that all employee that had resigned signed the exit interview and all assets are collected by the relevant Line Manager.
- A subsidiary of Epiroc
Project Secretary / Executive Assistant to GM
Transnet National Ports Authority of SA
08.2006 - 06.2009
- Project Support office’s mandate was to Administrate the CAPITAL PROJECTS for Transnet National Ports Authority Infrastructure and Capital Projects.
- Co-ordinated the Capital Project files Agenda for the Transnet National Ports Authority’s Capital Projects Committee meetings.
- Received Project Submissions from 7 South African Ports to be included in the monthly Capic file.
- Quality assured submission and sent recommendations to the Ports before the submission was included in the meeting pack for each month.
- Together with the Secretariat, PSO was responsible for preparing the Capital project pack (documents).
- After the Capic Committee meetings, gave feed-back to the Ports that had sent submissions to the committee.
- Ensured that approved submissions were processed and had all the necessary signatures and/or obtained the necessary signatures from Executives of relevant portfolios.
- Ensured that recommendations from the Capic Committee meetings were carried-out or incorporated to the revised submission by the Ports whose submissions were not approved.
- Responsible for co-coordinating all Submissions and sending thereof to Transnet Capital Projects committee dependent on the revenue and the Estimated Total Cost of the project for approval by the Transnet Board.
- Obtained feed-back thereof and communicated such to the relevant Port.
- Attended Project meetings and took minutes of meetings.
- Responsible for uploading the Project Office documents (on PDF – local filing system on line) and ensured that quality documents were published.
Personal Assistant to the CEO
P3 Management Consultant
01.2006 - 08.2006
- Prepared Proposal documents.
- Diary management for the CEO and the Chairman.
- Prepared training manuals and ensured that there were enough packs in stock.
- Assisted Directors and Management with travel bookings and diary management.
- Edited documents and ensured quality of documents was in accordance with the guidelines.
- Booked lunches and occasionally departmental functions.
- Switchboard relief.
- Reason for leaving: Limited duties, was offered a better job with various duties.
Receptionist / Junior Administrator
Bentley West Strategic Consultant
02.2001 - 10.2005
- Processing of invoices on SAP.
- Accounts reconciliations.
- Liaison with AST accounts head office with regards to payment of Creditors.
- Managed the reception area.
- Received and announced visitors to Management.
- Responsible for booking of all boardrooms for meetings.
- Supervised two cleaning ladies.
- Received and distributed posts.
- Relieved PA to the Partners with diary management duties.
- Reason for leaving: Company Closed down.
Branch Secretary – West Rand Branch
Kelly Personal Group
08.1998 - 01.2001
- Operated 12x10 extension switchboard.
- Screened calls and took messages.
- Receiving candidates at the reception area.
- Assisted job seekers with filling in of job application forms.
- Administered the screening and testing process.
- Typed Cv’s and ensured that they were couriered to clients.
- Contacted candidates with interview details.
- Reason for leaving: Better job offer.
Switch board Operator / Receptionist
OpenSource International IT Recruitment Agency
10.1995 - 07.1998
- Operated switchboard and took messages.
- Typed cv’s on Word-process, was responsible for converting the cv’s into MS Word when the program was utilized by Opensource.
- Received candidates at the reception area.
- Prepared refreshments for visitors and clients.
- Received and sent out post.
- Reason for leaving: Career growth.
Education
SQL Server 2008 - Writing Queries using MS SQL 2008
TorqueIT
01.2012
Business Analysis -
Faculty Of Training Institution (FTI) Paulshof
01.2011
Prince2 Foundation Course -
Snaptec International
03.2009
Business Communications and Report Writing -
Astrotech
01.2009
Project Management -
Damelin Business College
11.2008
PA Diploma -
Quest Computer Skills Centre
12.2005
‘O’ level - English Language, English Literacy, Geography, Religious Studies, Science, Fashion and Fabrics, IsiNdebele
Mtshabezi High School
01.1991
Skills
- Software troubleshooting and bug fixing
- Database management
- Software installation and user training
- Knowledge sharing and documentation
Known As
Sarah
Physical Address
Anaboom street, Noordwyk, Gauteng, 1687
Defendants
2
References
- Lukas Williamson, MineRP, 0824152440
- Anna Potgieter, MineRP, 0832547940
- Francesca Schumacher, MineRP, 0832547940
Hobbies and Interests
- Travelling - travelling to different places and site seeing and learning about other people’s cultures and way of living
- Charity - I love to give to others where I can (Charity), old age and orphans
- Selling - I love selling any products that help others be it health or beauty etc
Qualifications And Training
Mtshabezi High School, 'O' level, 1991, English Language, English Literacy, Geography, Religious Studies, Science, Fashion and Fabrics, IsiNdebele, SQL Server 2008 (Writing Queries using MS SQL 2008), TorqueIT, 2012, Business Analysis, Faculty Of Training Institution (FTI) Paulshof, 2011, Prince2 Foundation Course, Snaptec International, 03/01/09, Business Communications and Report Writing, Astrotech, 01/01/09, Project Management, Damelin Business College, 03/01/08 - 11/30/08, PA Diploma, Quest Computer Skills Centre, 12/01/05
Personal Information
- Available: 1 Calendar month notice
- ID Number: 7405300769183
- Date of Birth: 05/30/74
- Driving License: Code 2
Languages
IsiNdebele\IsiZulu
First Language
Certification
- Project management
- Business Analysis
- Report writting
Affiliations
- Support charity organizations
- Support orphans that need help with school funds
References
References available upon request.
Timeline
Service Operations Consultant
MineRP
07.2009 - Current
Business Administrator
MineRP
07.2009 - 10.2011
Project Secretary / Executive Assistant to GM
Transnet National Ports Authority of SA
08.2006 - 06.2009
Personal Assistant to the CEO
P3 Management Consultant
01.2006 - 08.2006
Receptionist / Junior Administrator
Bentley West Strategic Consultant
02.2001 - 10.2005
Branch Secretary – West Rand Branch
Kelly Personal Group
08.1998 - 01.2001
Switch board Operator / Receptionist
OpenSource International IT Recruitment Agency
10.1995 - 07.1998
SQL Server 2008 - Writing Queries using MS SQL 2008
TorqueIT
Business Analysis -
Faculty Of Training Institution (FTI) Paulshof
Prince2 Foundation Course -
Snaptec International
Business Communications and Report Writing -
Astrotech
Project Management -
Damelin Business College
PA Diploma -
Quest Computer Skills Centre
‘O’ level - English Language, English Literacy, Geography, Religious Studies, Science, Fashion and Fabrics, IsiNdebele
Mtshabezi High School
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