Sibahle Thembeka Ndlovu
Johannesburg
Summary
Attention to Detail Team player Cultural Awareness Flexibility and Adaptability Communication Emotional intelligence Problem-Solving Hospitality Worker SUMMARY As a highly customer-oriented and team-focused individual, I possess the skills and confidence to excel in a fast-paced environment where teamwork and exceptional customer service are paramount. I am dedicated to collaborating with my colleagues to ensure that each and every customer receives the highest level of service and care. My commitment to excellence and my ability to work effectively in a team setting make me a valuable asset to any organization
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Locker Room Attendant
THE SEAWANE CLUB
New York
05.2023 - 12.2023
HOUSEKEEPER
BOCA WEST COUNTRY CLUB
New York City
10.2022 - 05.2023
- Providing shoe care, maintaining cleanliness, monitoring product inventories, requesting necessary stock, escalating concerns to the manager, cleaning showers, taking out trash, and refilling dispensers
- Mopping and sweeping, dusting, refilling dispensers, replacing amenities in the restrooms, emptying bins, and completing any given tasks
- These tasks ensure that the space is clean, well- maintained, and presentable for club members.
SERVICE TEAM MEMBER
FRESHMEADOW COUNTRY CLUB I NY
05.2022 - 10.2022
- Took members food orders, delivered food to the correct tables, set up for weddings and private events, assign lockers to new members, clear tables, and assist with set up and clean up as a team to ensure the restaurant is ready for service.
HOUSEKEEPING SUPERVISOR
THE CAPITAL HOTEL GROUP I RSA
Rosebank
02.2017 - 06.2021
- Manage the housekeeping team, communicate with the front desk about room status, communicate with staff, monitor guest laundry, ensure the safekeeping of guest lost property, train staff, check the cleanliness of the rooms, prepare site inspection rooms, and check public areas to report anything that might threaten guests safety.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Assistant Housekeeping Manager
Granny Mouse Country House and Spa
Pietermaritzburg
- Assisted in the interviewing, hiring and training of new housekeeping staff.
- Supervised daily operations of housekeeping department to ensure compliance with standards.
- Inspected guest rooms and public areas to ensure cleanliness standards were met.
- Implemented a system to track guestroom status, including dirty, clean, occupied, unoccupied, out-of-service rooms.
- Ensured safety regulations are followed by all employees within the department.
- Provided guidance and direction to team members on proper cleaning techniques and use of chemicals.
- Created weekly work schedules for housekeeping staff based on occupancy forecasts.
- Resolved customer complaints in a timely manner while maintaining high service quality standards.
- Maintained records related to room availability, occupancy rates and revenues generated from services provided by the housekeeping department.
- Participated in meetings with other departments to coordinate services between departments.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Practiced safe work habits and wore protective safety equipment.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
Education
Some College (No Degree) - Tourism
South West Gauteng College
Randburg12.2014
Grade 11 -
Bophelo Impilo Private School
Johannesburg 12.2009
Skills
- Cleaning and Sanitation
- Housekeeping
- Recordkeeping
- Guest Services
- Policy Enforcement
- Corporate Vision and Values
Languages
English
Advanced
C1
IsiZulu
Proficient
C2
Timeline
Locker Room Attendant
THE SEAWANE CLUB
05.2023 - 12.2023
HOUSEKEEPER
BOCA WEST COUNTRY CLUB
10.2022 - 05.2023
SERVICE TEAM MEMBER
FRESHMEADOW COUNTRY CLUB I NY
05.2022 - 10.2022
HOUSEKEEPING SUPERVISOR
THE CAPITAL HOTEL GROUP I RSA
02.2017 - 06.2021
Assistant Housekeeping Manager
Granny Mouse Country House and Spa
Some College (No Degree) - Tourism
South West Gauteng College
Grade 11 -
Bophelo Impilo Private School
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