Summary
Overview
Work History
Education
Skills
Dependants
Cellphonenumber
Personal Information
Languages
Timeline
Generic

Sibahle Mpisane

Durban

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Virtual Customer Service Associates

Amazon
06.2020 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Collaborated with team members to continuously improve overall customer service quality.
  • Participated actively in ongoing training sessions and workshops aimed at enhancing personal skills and staying current with industry developments.
  • Resolved customer complaints efficiently, leading to improved retention rates.
  • Escalated systematic issues
  • Maintained detailed records of customer interactions, ensuring proper follow-up actions were taken when needed.
  • Managed high call volumes while maintaining a professional and friendly demeanor towards customers.
  • Provided exceptional support to customers through phone, email, and chat platforms.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintain customer records and update customer profiles

Sales Assistant

Proton Apparel - Soho
01.2016 - 01.2018
  • Increased sales by building strong customer relationships and providing excellent service.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Established rapport with customers using active listening and interpersonal skills.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Education

Certificate - English Language

Education First South Africa
Durban
08.2024

Diploma - Human Resources Management

Boston City Campus
Durban
06.2021

Skills

  • Solution oriented and self – motivated
  • Ability to effectively prioritise work time to ensure efficiency
  • Computer Skills - Microsoft office, Outlook, Word, Excel and Spreadsheet
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Time Management
  • Multitasking
  • Adaptability and Flexibility
  • Effective Communication

Dependants

1

Cellphonenumber

065 617 2997

Personal Information

  • Gender: Female
  • Nationality: South Africa
  • Marital Status: Single

Languages

Isizulu
Advanced (C1)
English
Upper intermediate (B2)

Timeline

Virtual Customer Service Associates

Amazon
06.2020 - Current

Sales Assistant

Proton Apparel - Soho
01.2016 - 01.2018

Certificate - English Language

Education First South Africa

Diploma - Human Resources Management

Boston City Campus

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Sibahle Mpisane