Sibabalwe Zintle Ngongo
Durban
Summary
Motivated and detail-oriented individual seeking an entry-level position in occupational health and safety or any relevant industry. Have foundational understanding of workplace safety practices. Dedicated to promoting a safe work environment. Have proactive attitude and excellent communication skills. Have ability to apply OHS regulations and procedures effectively. The goal is to develop necessary skills and knowledge to contribute meaningfully to employee safety while ensuring compliance with OHS standards.
Professional and knowledgeable office clerk with several years of experience in administrative support and customer service. Offers high efficiency in planning, problem-solving, and communication skills. Thorough team contributor with strong organizational capabilities. Experience in handling tools and equipment in storerooms and warehouses. Proactive and effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administration Clerk
Mbizana Plantation
05.2020 - 12.2022
- Streamlined office administrative processes to enhance operational efficiency
- Excelled in people management and delivering exceptional customer service
- Organized and optimized the use of office equipment for maximum productivity
- Managed invoicing and bookkeeping with precision and accuracy.
- Interacted with customers by phone, email, or in-person to provide information.
- Established and maintained standard office procedures to achieve demanding targets.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained and organized special working tools and equipment.
- Maintained storerooms and tool rooms,
Call Center Agent
Outworx
01.2017 - 02.2020
- Efficiently managed incoming and outgoing communications via calls and emails, ensuring exceptional customer satisfaction
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Enhanced call centre efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Floor Assistant
MR Price
04.2015 - 06.2017
- Delivered exceptional customer service and cultivated strong relationships, enhancing the overall shopping experience
- Managed stock efficiently, optimizing inventory levels to consistently meet customer demand
- Demonstrated proficiency in office administration, ensuring seamless operational processes and support
- Conducted regular price checks to ensure accuracy of displayed prices, reducing instances of discrepancies at checkout points.
- Maintained consistent communication with supervisors regarding sales goals, customer feedback, and potential areas for improvement.
- Demonstrated strong multitasking skills while balancing tasks such as stocking shelves, assisting customers, and operating cash registers when necessary.
- Collaborated with team members to ensure sales floor coverage and optimal productivity during peak hours.
Education
UDEMY
OnlineOCCUPATIONAL HEALTH AND SAFETY - Occupational Health And Safety
UNIVERSITY OF CAPE TOWN
04.2024
FINANCIAL LITERACY -
UNIVERSITY OF KWAZULU-NATAL
01.2023
COMPUTER & COMMUNICATION SKILLS CERTIFICATE -
EDUCO ACADEMY
01.2021
MATRIC -
LEHANA SSS
MOUNT FLETCHER, EASTERN CAPE01.2011
Skills
- Computer skills
- Emergency Preparedness
- Risk assessment
- Safety training
- Time management
- Sound knowledge for Occupational health and safety,
- Planning and organizing
- Paperwork and documentation
- Reliable and Honest
- Good Administrative Skills
- Effective Communications Skills
Languages
English
IsiZulu
IsiXhosa
SeSotho
Personal Information
- Title : Miss
- Date of Birth : 13 February 1992
- Identity Number : 9202131126081
- Gender : Female
References
MR MFOLOZI, Mbizana Plantation, 076 9272 260
Certification
- Occupational health and safety.
- Risk Management: Hazard Identification & Risk Assessment.
- Communication Skills Certification.
- Matric / Grade 12
Additional Information
DRIVING LICENCE: C1
Timeline
Administration Clerk
Mbizana Plantation
05.2020 - 12.2022
Call Center Agent
Outworx
01.2017 - 02.2020
Floor Assistant
MR Price
04.2015 - 06.2017
UDEMY
OCCUPATIONAL HEALTH AND SAFETY - Occupational Health And Safety
UNIVERSITY OF CAPE TOWN
FINANCIAL LITERACY -
UNIVERSITY OF KWAZULU-NATAL
COMPUTER & COMMUNICATION SKILLS CERTIFICATE -
EDUCO ACADEMY
MATRIC -
LEHANA SSS
- Occupational health and safety.
- Risk Management: Hazard Identification & Risk Assessment.
- Communication Skills Certification.
- Matric / Grade 12
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