SPSS
Sibabalwe Mpanda
Honours In Industrial Psychology
Pinetown
Summary
Detail-oriented professional with experience in customer service and academia. Skilled in providing excellent service in a fast-paced pub environment, tutoring students at the University of Free State, and managing administrative tasks such as grading and distributing examination scripts. Strong multitasking, communication, and teamwork abilities
Overview
5
5
years of professional experience
4
4
Languages
Work History
Student Marker
University of Free State
02.2024 - 11.2024
- Graded examination scripts based on established criteria and ensured the timely distribution of graded scripts back to students.
Tutor
University of Free State
02.2023 - 11.2024
- I worked as a tutor at the University of Free State, assisting students with course material, facilitating study sessions, and providing feedback on assignments. My role involved explaining complex concepts clearly, supporting students' academic progress, and collaborating with the faculty both in a classroom and one on one setting.
Examination Assistant
KwaZulu-Natal Department of Education
12.2023 - 12.2023
- Managed the distribution and collection of examination scripts to and from the marking venue, ensuring accurate entry of marks into the system.
Waitress
Boompies Kitchen
09.2021 - 10.2022
- Worked as a waitress in a busy pub, providing excellent service by taking orders, serving efficiently, assisting customers, and managing payments. Collaborated with staff to ensure smooth operations and maintained a clean, organised work environment.
Waitress
The View Restuarant
11.2019 - 01.2020
- As a waitress, I provide excellent customer service by taking orders, serving food, attending to guests' needs, and maintaining a clean, welcoming dining environment while ensuring teamwork and compliance with health and safety standards.
Education
BCom Honours in Industrial Psychology - Industrial Psychology
University of Free State
Bachelor of Administration - Public Administration
University of Free State
Skills
Database administration
Microsoft Excel
Microsoft Word
Personnel supervision
Time management
Crisis management
Critical thinking
Cross-Functional collaboration
Peer collaboration
Software
Timeline
Student Marker
University of Free State
02.2024 - 11.2024
Examination Assistant
KwaZulu-Natal Department of Education
12.2023 - 12.2023
Tutor
University of Free State
02.2023 - 11.2024
Waitress
Boompies Kitchen
09.2021 - 10.2022
Waitress
The View Restuarant
11.2019 - 01.2020
BCom Honours in Industrial Psychology - Industrial Psychology
University of Free State
Bachelor of Administration - Public Administration
University of Free State
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