Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Shylet Chidamba

Sandton

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

Ashraful Aid Humanitarian Organization
07.2024 - 03.2025
  • Managed customer queries in a fast-paced environment,delivering effective solutions.
  • Worked with external partners to resolve booking and service issues.
  • Consistently met KPIS while maintaining a high customer satisfaction rate.

Customer Support Specialist

Qurtuba Hospitality
01.2024 - 12.2024

Responded to customer inquiries via email and phone ensuring timely resolution.


Built and maintained strong customer relationships,improving satisfaction and loyalty.


Collaborated with teams to resolve technical issues and improve customer service.


Used CRM tools to manage customer interactions and track feedback.

Education

Bachelor of Arts - Religious Studies

University of Zimbabwe
Harare,Zimbabwe
05.2025 - 04.2025

Bachelor of Arts Honours - Religious Studies

University of Zimbabwe
08.2010 - 08.2013

Skills

Excellent English communication

Proficient with CRM systems (Salesforce, Zendesk, Slack etc),

Honest and hardworking

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Personal Information

  • Date of Birth: 04/04/86
  • Gender: Female
  • Nationality: Zimbabwean

Timeline

Bachelor of Arts - Religious Studies

University of Zimbabwe
05.2025 - 04.2025

Customer Service Representative

Ashraful Aid Humanitarian Organization
07.2024 - 03.2025

Customer Support Specialist

Qurtuba Hospitality
01.2024 - 12.2024

Bachelor of Arts Honours - Religious Studies

University of Zimbabwe
08.2010 - 08.2013

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Shylet Chidamba