Shyam Prag
Cloud Support Engineer 2 At Amazon Web Services
Cape Town
Summary
Cloud/ Systems development engineer skilled in development processes, focusing on innovative solutions and improving system efficiency. Known for fostering collaborative environments, driving projects to successful completion, and adapting to evolving technical requirements. Expertise in software development, cloud architecture, and problem-solving.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Systems Development Engineer (secondment)
Amazon Web Services (AWS)
City of Cape Town, Western Cape
01.2025 - Current
- Led phase 2 of the development of the network packet capture analysis tool by incorporating GenAI to provide rich, deep analysis for packet captures. This initiative is projected to free up over 1,000 engineering hours annually, allowing the support team to focus on high-value activities, and deliver an even better customer experience. The project involves end-to-end ownership, from design and development to deployment and ongoing maintenance, including the establishment of robust CI/CD pipelines and version control.
- As part of a security escalation, I built a feature within an existing workflow that added approved customer wording for Microsoft hotfixes on EC2.
- Technologies: Python, AWS CDK (TypeScript), Git, AWS, Serverless, Lambda, API Gateway, SQS, SNS, S3, DynamoDB.
Cloud Support Engineer 2
Amazon Web Services (AWS)
City of Cape Town, Western Cape
10.2024 - 12.2024
- Led the development of a network packet capture analysis tool for AWS Support Engineers, simplifying troubleshooting by parsing packet captures and generating visual insights, which reduced manual review time from 120 to 5 minutes.
- Developed 'Dante' scripts to streamline Redshift troubleshooting for engineers, enhancing development workflows.
- Assisted in the deprecation of 'Heap,' a legacy product, streamlining automations within AWS Support, and improving insights into workflow quality and efficiency.
Cloud Support Engineer 1
Amazon Web Services (AWS)
City of Cape Town, Western Cape
12.2022 - 09.2024
- As an AWS Serverless and Lambda specialist, I provide expertise and guidance on the AWS serverless stack to internal teams, customers, and stakeholders. I collaborate closely with the service and operations teams to handle service escalations, and ensure timely resolution of issues.
- Resolved a critical data loss issue for a major South African insurance firm, significantly improving service uptime, data integrity and reducing the cloud bill.
- I managed deployment pipelines and change management, ensuring smooth production transitions by thoroughly reviewing and validating changes, creating Change Request (CR) documentation, and modifying CDK code. I conducted comprehensive code reviews and collaborated with operations teams to maintain quality and stability.
- Mentored new hires and fellow team members, enhancing team capabilities, and fostering continuous learning.
Cloud Support Associate
Amazon Web Services (AWS)
City of Cape Town, Western Cape
02.2022 - 11.2022
Software Engineer Intern
Payment24
City of Cape Town, Western Cape
06.2021 - 12.2021
- Led a three-person team to design and implement automated front-end tests using Selenium, delivering the project ahead of schedule.
- Independently developed an automated solution for secure SFTP file transfer and processing. Utilized C# for data extraction and SQL Server database queries, ensuring secure client delivery.
Education
B.Tech - Information And Communications Technology in Applications Development
Cape Peninsula University of Technology
01.2022 - 12.2022
National Diploma - Information and communication technology in Application Development
Cape Peninsula University of Technology
01.2018 - 12.2021
Skills
Python
AWS CDK
Software development
System design
Cloud architecture
Serverless
Accomplishments
- AWS Certified AI Practitioner
- Lambda Subject Matter Expert
- AWS Certified Developer – Associate
- AWS Certified Solutions Architect – Associate
- AWS Certified Cloud Practitioner
- All Rounder Award
- Wise Guru Award
Timeline
Systems Development Engineer (secondment)
Amazon Web Services (AWS)
01.2025 - Current
Cloud Support Engineer 2
Amazon Web Services (AWS)
10.2024 - 12.2024
Cloud Support Engineer 1
Amazon Web Services (AWS)
12.2022 - 09.2024
Cloud Support Associate
Amazon Web Services (AWS)
02.2022 - 11.2022
B.Tech - Information And Communications Technology in Applications Development
Cape Peninsula University of Technology
01.2022 - 12.2022
Software Engineer Intern
Payment24
06.2021 - 12.2021
National Diploma - Information and communication technology in Application Development
Cape Peninsula University of Technology
01.2018 - 12.2021