Hi, I’m
Shushanka Bejanca Beckwitts
Administration
Summary
As a seasoned Administrative Professional, I bring a wealth of knowledge and versatility to the table, backed by a robust experience in the field. My proficiency with Microsoft Office is complemented by a diverse skill set that includes exceptional communication abilities and adept time management. I am a dedicated, goal-oriented individual who consistently aims to exceed expectations. My reputation for fostering strong working relationships is a testament to my commitment to being a confident and respected contributor in any professional setting. With a solid foundation in digital marketing concepts, I am eager to further hone my skills and adapt within a dynamic environment. My grasp of social media trends and basic graphic design capabilities are assets I am ready to leverage and expand upon in a Digital Marketing Coordinator role, demonstrating my readiness to excel and contribute to the success of my future team.
Overview
22
years of professional experience
2
Languages
Work History
HJ&R Building Supplies and Trusses
Digital Marketing Coordinator
01.2025 - Current
Job overview
- Rewrote website copy, authored blog posts and updated social media platforms to strengthen client digital presence.
- Created visually appealing landing pages to improve user experience and conversion rates.
- Assisted in developing a comprehensive content strategy to support overall digital marketing objectives.
- Developed and implemented campaigns for email, online advertising, search engines and direct mail.
- Developed email marketing campaigns for improved customer engagement and retention rates.
- Developed creative assets such as infographics, blog posts, videos, and more to enhance overall content strategy effectiveness.
- Created social media content with innovative brand messaging to support new product launches.
Seabourne Logistics
Claims Administrator
02.2023 - 02.2024
Job overview
- Maintain an open and productive relationship with the company's Insurers, Freight Guard, colleagues, and other service providers.
- Deal and manage all Freight Guard claims based on the company's policies as well as develop a clear standard protocol framework for claims lodged.
- Deal and manage Insurance claims based on the company's policies as well as develop a clear standard protocol framework for claims lodged.
- Plan, Organize, and Implement insurance activities assigned to you.
- Prepare necessary documents for Finance to proceed with claim settlement to the clients of the company.
- Up to date record keeping of all salvaged material returned to the company through Insurance and Freight Guard claims that have been processed.
- Gathering of additional required information from all business units and the companies Risk Officer to aid with claims reviews.
- Follow up on current pending Insurance and Freight Guard claims and ensure such is settled in the prescribed time frame given.
- Up to date record keeping of all insurance related documents in soft and hard copies as well as updating all data systems.
- Handling of claims queries and provided feedback to Clients as well as other business units.
- Actioning of recoveries where possible for financial loss incurred due to claims.
- Perform other duties assigned to you by your direct manager.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
Seabourne Logistics
Sameday Supervisor
12.2015 - 02.2023
Job overview
- Maintain an open and productive relationship with the company's Insurers, Freight Guard, colleagues, and other service providers.
- Deal and manage all Freight Guard claims based on the company's policies as well as develop a clear standard protocol framework for claims lodged.
- Deal and manage Insurance claims based on the company's policies as well as develop a clear standard protocol framework for claims lodged.
- Plan, Organize, and Implement insurance activities assigned to you.
- Prepare necessary documents for Finance to proceed with claim settlement to the clients of the company.
- Up to date record keeping of all salvaged material returned to the company through Insurance and Freight Guard claims that have been processed.
- Gathering of additional required information from all business units and the companies Risk Officer to aid with claims reviews.
- Follow up on current pending Insurance and Freight Guard claims and ensure such is settled in the prescribed time frame given.
- Up to date record keeping of all insurance related documents in soft and hard copies as well as updating all data systems.
- Handling of claims queries and provided feedback to Clients as well as other business units.
- Actioning of recoveries where possible for financial loss incurred due to claims.
- Perform other duties assigned to you by your direct manager.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
DHL Supply Chain
Administration Clerk
02.2014 - 12.2015
Job overview
- Company Overview: Life Sciences and Healthcare
- General Administration support operations as dictated by day-to-day requirements.
- Filing.
- Collecting log- and trip sheets and clock car records weekly / daily.
- Processing typing: a variety of material – payroll inputs via Excel spreadsheets, correspondence, reports, minutes, invoices, forms, lists etc.
- Support and assist in archiving Health and Safety Audit Compliance regulations.
- Maintain and promote a friendly environment of service delivery.
- Analyze and report violations as evident from trip sheets and escalate appropriately to manager for action.
- Provide any relevant admin assistance to the manager / controllers and supervisors.
- Stock take.
- Life Sciences and Healthcare
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
DHL Supply Chain
Admin Clerk
04.2013 - 02.2014
Job overview
- Handling of customer queries, stock loss recons and supplier queries.
- Verify and match invoices to purchase orders.
- Build relationships through the supply chain e.g., dispatch clerks, haulers, customers, depots, customer service consultants.
- Report accurate and timeous information to management.
- Administration of clocking cards and time sheets on a weekly basis.
- Reception.
- Exports of Swaziland Botswana and Namibia.
- Uplift entry.
- Post POD – returns, service level exception report, overdue POOD summary report, POD Auditing, Process POD / GRA, T/Shop Outstanding POD report, Outstanding POD report, POD's process report, POD Audit Trial report, POD Audit Exception Report, Audit of DIP Scanning, Inventory Transaction Enquiry, Uplift Advice Enquire, Invoice Trans Enquiry on REF number or JRN number.
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Genpact / SAB Breweries
Receptionist / Group Accounts / Junior Administrator
10.2010 - 11.2012
Job overview
- Greet all office guests.
- Answer and direct calls.
- Manage, clean and organize front desk.
- Collect and sort all mail and packages.
- Admin support to all team members.
- Support Office Manager and Admin Assistants.
- Keeping Office Records up to date.
- Clerical tasks – Faxing, Transcribing and Filling.
- Maintaining Reception Area.
- Tracking outgoing payments.
- Maintaining client records.
- Verifying expense reports of clients/ customers.
- Track and Pay Sales and Use Tax.
- Pay Vendors and Service Providers.
- Reconcile Statements and Payment records.
- Analyze Accounts.
- Prepare Reports.
- Statement Reconciliation.
- Detail and Deadline oriented.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Media24
Administrator/ Data Capturer/ Reception
06.2009 - 07.2010
Job overview
- Updating of proposals from old to new.
- Demos on a national database.
- Missing records defined and inserted.
- Balancing figures and identifying lesser or Greater Values.
- Capturing Sales on a National Suburb database.
- Manage all temp staff.
- Spreadsheets.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
DHL Supply Chain
Administrator / POD Clerk
03.2009 - 02.2010
Job overview
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
NVSC Call Centre
Sales Agent
09.2008 - 11.2008
Job overview
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
MTN@Computicket
Sales Consultant / Accessories Assistant
08.2003 - 12.2007
Job overview
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
Education
Nigel Secondary SchoolNigel, South Africa
High School from English, Afrikaans, History, Accounting, Business Economics, Biology, Geography
Skills
Microsoft Word
Microsoft Excel 101
Microsoft Excel 202
Microsoft Excel 303
Microsoft Outlook
Mobile marketing
Video editing
Content creation
Social media marketing
Digital marketing
Digital media
Promotional planning
Personal Information
- ID Number: 830323 0072 08 4
- Health Status: Excellent
- Date of Birth: 03/23/83
- Gender: Female
- Nationality: South African
- Driving License: Code 8
- Marital Status: Single
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Digital Marketing Coordinator
HJ&R Building Supplies and Trusses
01.2025 - Current
Claims Administrator
Seabourne Logistics
02.2023 - 02.2024
Sameday Supervisor
Seabourne Logistics
12.2015 - 02.2023
Administration Clerk
DHL Supply Chain
02.2014 - 12.2015
Admin Clerk
DHL Supply Chain
04.2013 - 02.2014
Receptionist / Group Accounts / Junior Administrator
Genpact / SAB Breweries
10.2010 - 11.2012
Administrator/ Data Capturer/ Reception
Media24
06.2009 - 07.2010
Administrator / POD Clerk
DHL Supply Chain
03.2009 - 02.2010
Sales Agent
NVSC Call Centre
09.2008 - 11.2008
Sales Consultant / Accessories Assistant
MTN@Computicket
08.2003 - 12.2007
Nigel Secondary School
High School from English, Afrikaans, History, Accounting, Business Economics, Biology, Geography
01.2002