Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shumeez Parker

Waitress / Floor Manager
Cape Town

Summary


Experienced with managing upscale dining services, ensuring seamless operations and guest satisfaction. Utilizes keen attention to detail and strong communication skills to coordinate staff and service flow effectively. Track record of maintaining high standards of cleanliness, efficiency, and guest relations.

Overview

7
7
years of professional experience

Work History

Head Waiter

Capri and Unwined at the Beach
01.2022 - 05.2025
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.


Food Runner

the Dry Dock Taverna
01.2018 - 04.2020
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Greeted customers and provided outstanding customer service.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Arranged tables and chairs for special occasions and events.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted customers with carry-out service.
  • Processed payments for orders and provided customers with change.

Education

High School Diploma -

Buren High School
Cape Town, South Africa
04.2001 -

Skills

Menu presentation

Guest service

Team supervision

Daily specials memorization

Order taking

Upselling techniques

POS system operation

Conflict management

Compliance standards

Basic accounting

Sales techniques

Complaint handling

Additional Information

Completed a course in Hospitality , Tourism and Management

Timeline

Head Waiter

Capri and Unwined at the Beach
01.2022 - 05.2025

Food Runner

the Dry Dock Taverna
01.2018 - 04.2020

High School Diploma -

Buren High School
04.2001 -

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Shumeez ParkerWaitress / Floor Manager