SHUMANI MADIMA

• Gathered relevant customer feedback through structured questionnaires to inform business decisions.
• Compiled and reported survey findings on a weekly basis, ensuring timely communication of insights to management.
• Collected and verified survey responses to maintain high standards of data integrity.
• Analyzed survey results to identify trends, patterns, and areas for improvement, providing actionable insights.
• Prepared and presented comprehensive reports summarizing key findings to various management levels.
• Fostered a friendly and empathetic environment to encourage customer participation in surveys.
• Monitored response rates and implemented targeted strategies to enhance survey participation.
• Collaborated in developing action plans to address identified areas for improvement based on survey feedback.
• Communicated survey results and recommendations clearly to diverse organizational levels.
• Engaged with staff as an independent party to collect unbiased feedback and insights.
• Traveled to all Pedro's stores within the region to conduct surveys and gather customer feedback.

• Effective customer service relies on strong interpersonal
skills and attention to detail to meet client needs and
enhance satisfaction.
• Utilizing CRM systems enables efficient monitoring of
customer interactions and supports relationship management
through organized data.
• Proficient analysis and decision-making skills are essential
for identifying customer trends and solving problems
effectively.
• Basic knowledge of databases and Excel is crucial for
managing and analyzing customer data to inform service
strategies.
• Strong written and verbal communication skills are vital for
conveying information clearly and building rapport with
customers.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Demonstrated expertise in document control and flow
  processes, ensuring accurate and efficient management of
  information.
  Committed to maintaining high standards of accuracy and
  correctness in all documentation, serving as a reliable source
  for head office.
  Proficient in tracking and ensuring the receipt of all supplier
  invoices, enhancing operational efficiency.
  Skilled in following up on supplier credit note requests to
  ensure timely processing and resolution.
  Experienced in matching documentation to purchase orders,
  streamlining administrative workflows, and supporting
  financial accuracy.