Shriyan Sai Kuppan

• Customers- Worked closely with customers to ensure that all there needs were met ,identified and any issues dealt with.Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Cross Border documentation- Able to effectively organize and develop all cross border documentation needed for vehicles to cross the border such as cross border permits etc.
• Driver/team Management - Managed a team of drivers to ensure team functionality at all times.
• Fuel management- Effectively dispatched and monitored the fuel economy of trucks to ensure no fuel was wasted due to harsh driving or fuel theft.
• Tyre management - ensured all tires are in good condition to not pose a risk to road safety.
• Truck management - managed a fleet of 7 trucks -ensured that all trucks were in good condition and conducted checks per trip, dealt with breakdown emergencies , able to identify key risk areas regarding breakdowns and theft. Ensuring that all trucks license discs were up to date etc aswell.
• Tracking and load planning- Planned and organized trucks to ensure that deliveries and collections took place effectively.
• Risk management- Effectively learned what and how to managed various risk factors of logistics , such as truck management breakdowns , accidents and driver theft.
• Driving - experienced driver , do alot fo driving for the company sometimes 400/500km per day
• Marketing - proceeded with various marketing initiatives to bring in new clients.
• Strategy development - developed strategies to ensure efficiency in my department.

• Strategy - Explored and created new ways to resolve problems with processes and technology to improve overall efficiency. Assisting the company to become ISO9001 approved, looking through finances to find cost savers, identifying irregular driver stops and streamlining Gate passes.
• Customer care- Conducted load planning, obtaining cross border documentation, worked with clearing agents, involvement in obtaining SADC from SARS and BV inspections, sending pre-alerts to customers, developing manifests, jobs, and quotes, I have learned how to use logistics software such as Cloud ERP Acumatica and Opsys.
• Admin - basic administration and filing.
• Warehousing- Worked in receiving, binning, loading departments.
• Operations - Conducted vehicle Roadworthy checks, repairs, ordering tools and parts, Renewed truck license disks, cross border driver tracking, cash issues, fuel orders and trip reconciliations.
• Marketing and sales - Developed new leads and cold called potential customers.

• Prepared range of written communications, documents and reports.
• Called all procurement customers to update their information on the system.
• Gained an understanding on how the procurement industry operates.
• General filing and admin.

Casually bartend on the side