Shonisani Manaka

• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Reached out to customers to check on payments and convey options.
• Obtained payments and entered details into system.
• Reviewed customer accounts for compliance with repayment obligations.
• Increased collection rates through proactive account management and regular follow-ups with clients.

• Collections for ABSA AVAF
• Negotiating for payments
• Making payments arrangement
• Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.

• In switchboard: Answering calls, Transfer calls to correct department, Taking Messages. NB: Ongoing Contract
• In-house bureau reporter: making calls, requesting financial reports, capturing and updating client information. NB: Ongoing Contract to Permanent.
• Managing Financial records and reporting, Capturing and providing feedback on the findings of the companies

• Collection of overdue monies, Negotiating payments, making arrangements.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Negotiated to collect balance in full.

Early Collections,

• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Counseled debtors on payment options and arranged installment agreements.
• Worked in call center environment handling manual and automatically dialed outbound and inbound calls.

• Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
• Monitored student progress and adjusted instruction to meet individual needs.
• Assessed student performance and provided feedback to facilitate student success.
• Created and implemented assessments to measure student progress.
• Teach adults to read and write, conduct classes three times a week, manage learners, and are responsible for training and assessment activities.
• Organize teaching spaces
• Deliver literacy education using provided learning materials
• Monitor learner progress