SHONISANI MAMELASIGIDI
Mall Center Manager
ATTERIDGEVILLE
Summary
Property Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 3 years in the field. Excellent planning and problem-solving abilities.
Industrious Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs, and solving routine and complex problems. Familiar with competitive markets and proactive in capturing new customers and business opportunities. Adept at fostering a positive work environment, driving employee engagement, and promoting a culture of excellence. Committed to achieving exceptional results, exceeding performance targets, and contributing to the growth and success of the organization.
- Familiar with retail, hospitality, or healthcare markets
- Proven track record in managing cross-functional teams
- Skilled in implementing process improvements and technology solutions
- Strong understanding of customer service principles and practices
Overview
11
11
years of professional experience
Work History
Center manager
SAFARI INVESTMENT RSA LTD
PRETORIA, South Africa
03.2021 - Current
- Responsible for both the behind-the-scenes and customer-facing operations of the mall
- Directing staff, collecting fees, solving complaints, overseeing maintenance, updating records, negotiating contracts, and approving marketing campaigns
- Property management, tenant management, customer service, contract services such as Facility management, cleaning, security, maintenance.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Monitored financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
Assistance supervisor
SHOPRITE DISTRIBUTION CENTER
2 2011 - 7 2011
- Complaint Resolve, Queries, Information, Assisting with Decision Making
- Submitted documentation and reports to upper management.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
Data Processor
Department of statistic SA
06.2014 - 12.2015
- Capturing new Master Sample listings and updates for all Household Surveys
- Receiving boxes containing instruments and verifying box contents
- Prepare instruments for processing
- Scan and capturing and verifying instruments and death notifications
- Editing data for all surveys
- Coding open–ended questions.
Casually worker
Wes – Bank
01.2014 - 06.2014
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
Education
Flavious Mareka High School (Gauteng Province)
IT Programming Certificate - Systems Development
Academy International computer & Commercial Training Institute
Call Center Training - undefined
Thene Recruitment Services
Skills
Data Analysis
Personal Information
- Passport Number: A02286711
- Date of Birth: 07/13/88
- Gender: Male
- Driving License: Code 10 with PDP
References
- Mrs. Marth Ngoepe, Supervisor, StatsSA, (012) 377 5141 / (071) 232 565
- Mr. Percy Modiselle, Assistance Manager, StatsSA, (012) 377 5154 / (079) 510 5277
- Mr. Thomas Mukwevho, Team Leader, Wes-Bank, (074) 947 4397
Languages
Venda
English
Upper intermediate (B2)
Sotho
Advanced (C1)
Tsonga
Upper intermediate (B2)
Zulu
Intermediate (B1)
Xhosa
Beginner (A1)
Swati
Beginner (A1)
Interests
Leadership Development
Financial Management
Industry Trends
Performance Metrics
Hobbies
1. Reading (industry publications, leadership books, or self-improvement materials)
2. Networking (attending conferences, joining professional organizations, or connecting with peers)
3. Traveling (exploring new places, experiencing different cultures, or relaxing)
4. Sports or Fitness (team sports, individual activities, or wellness pursuits)
5. Volunteering (giving back to the community, supporting local causes, or mentoring)
6. Learning New Skills (taking courses, attending workshops, or pursuing certifications)
Timeline
Center manager
SAFARI INVESTMENT RSA LTD
03.2021 - Current
Data Processor
Department of statistic SA
06.2014 - 12.2015
Casually worker
Wes – Bank
01.2014 - 06.2014
Flavious Mareka High School (Gauteng Province)
IT Programming Certificate - Systems Development
Academy International computer & Commercial Training Institute
Call Center Training - undefined
Thene Recruitment Services
Assistance supervisor
SHOPRITE DISTRIBUTION CENTER
2 2011 - 7 2011
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