Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Software
Hobbies & Interests
Languages
Timeline
Generic

Shobna Dullabh

Summary

Dedicated, enthusiastic, professional with history of meeting company requirements utilising consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.


I am a hardworking and passionate job seeker with strong organizational skills eager to secure a new position. Ready to help a team achieve company goals and upskill my knowledge based on personal and company requirements.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude.


Willingness to take on added responsibilities to meet team goals. I am deeply committed to continuous learning and professional growth to effectively meet both personal and organisational objectives.

Overview

10
10
years of professional experience

Work History

Account Manager - B2B Business Development

Shelf Creative (Pty) Ltd
08.2022 - Current
  • Built strong, long-term relationships with key clients, leading to more repeat business and referrals.
  • Worked closely with internal teams to create tailored proposals that addressed specific client needs.
  • Kept a close eye on performance metrics to find areas where account management could improve.
  • Managed a diverse range of clients, ensuring smooth communication and efficient project management.
  • Acted as a positive representative of the company, both internally and externally, by championing our values.
  • Provided excellent customer service, consistently going above and beyond to exceed client expectations and build loyalty.
  • Helped align company goals with customer needs, improving satisfaction through automated contact management systems.
  • Fostered strong relationships with customers and the community to support long-term business growth.
  • Monitor, analyze, and report on campaign performance, providing actionable insights and recommendations.
  • Ensure projects are delivered on time, within budget, and to client satisfaction.
  • Handle client queries, concerns, and requests in a professional and timely manner.


Foreign VAT Claims, QA and on Holds Team Leader

VAT IT
03.2022 - Current
  • Actively listened to my team mates, handled concerns quickly and escalated major issues to senior management.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created plans and communicated deadlines to complete projects on time.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Actively participated in raising concerns and providing suggestions for CRM Software Salesforce.
  • Maintain expert knowledge on relevant legislative amendments in Foreign VAT Reclaim.
  • Ensuring the confidentiality and integrity of business and client information or data

2IC Team Leader - Foreign VAT Claims

VAT IT
10.2020 - 02.2022
  • Collaborated with team members to achieve target results.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Identifying an individual's strengths and weaknesses to ensure the best possible outcome is achieved.
  • Making strategic decisions and ensuring that proper plans were in place to reach the deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Claims Compliance Associate

VAT IT
12.2018 - 09.2020
  • Received and processed claims according to daily allocations.
  • Offered friendly and efficient service to other departments and colleagues, handled challenging situations with ease.
  • Used Microsoft Word and other software tools to create documents and other communications to achieve quality claims.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Used coordination and planning skills to achieve results according to schedule to each daily/monthly targets.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Participated in team-building activities to enhance working relationships.
  • Researched and applied different legislature to produce good quality and compliant claims to various tax authorities.
  • Assessing international invoices issued in foreign languages for compliance with the European Union VAT Reclaim Directives.

Candidate Attorney

Bhika Calitz Inc.
02.2015 - 11.2018
  • Provided legal research and legal technical content to produce products showcasing firm expertise.
  • Developed client-facing and internal resources and collated resource content.
  • Developed relationships among lawyers to facilitate knowledge-sharing and expertise.
  • Assisted lawyers with materials preparation for internal and external training events.
  • Took meeting notes and compiled paperwork to support department.
  • Analyzed probable outcomes of cases using knowledge of legal precedents.
  • Communicated with clients and collected information to research cases.
  • Drafted Last Wills and Testaments.
  • Assisted with finalizing deceased estates from start to finish.
  • Corresponded with other attorneys and acted as a correspondent attorney within the jurisdiction.
  • Assisted with personal injury claims and had formal and informal discussions with the relevant parties in order to reach settlement.

Education

Bachelor's Degree, Bcom in Law - Law

University of South Africa

Skills

  • Time management
  • Communication
  • Willingness to learn
  • Professionalism and strong work ethic
  • CRM proficiency
  • Verbal and written communication
  • Relationship management
  • Teamwork and collaboration
  • Multitasking Abilities
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities

Accomplishments

    Achieved my 4th Dan Black Belt in Karate (Martial Arts)

Languages

English and Afrikaans

Personal Information

Title: Miss

Software

Salesforce


Monday.com


Airtable


Asana


Jira

Hobbies & Interests

My Karate Journey started 16 years ago, I am a 4th Dan Black Belt and currently a Sensei. Karate has taught me self-discipline, respect, self-control, resilience and the ability to focus mentally and physically when required. Karate has taught me to be patient and to keep calm and controlled in stressful situations.


The love for baking stemmed after a few "flops" and "don't ever make this again" opinions. It is a way of showing creativity and self-expression. It also allows me to make others happy by sharing a sweet treat! Seeing the "perfect" cake or biscuits gives me a sense of accomplishment.

Languages

English
Bilingual or Proficient (C2)

Timeline

Account Manager - B2B Business Development

Shelf Creative (Pty) Ltd
08.2022 - Current

Foreign VAT Claims, QA and on Holds Team Leader

VAT IT
03.2022 - Current

2IC Team Leader - Foreign VAT Claims

VAT IT
10.2020 - 02.2022

Claims Compliance Associate

VAT IT
12.2018 - 09.2020

Candidate Attorney

Bhika Calitz Inc.
02.2015 - 11.2018

Bachelor's Degree, Bcom in Law - Law

University of South Africa

Similar Profiles

CREATE PROFILE
Shobna Dullabh