Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shirley Spies

Personal Lines Representative
Springs

Summary

Reliable employee seeking Personal Lines Representative position. Offering excellent communication and good judgment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced Representative with over twenty seven years of experience in Personal Lines.

Excellent reputation for resolving problems and improving customer satisfaction.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Personal Lines Representative position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
6
6
Certifications

Work History

Manager

New Beginnings Bed & Breakfast
Deneysville, Free State
03.2022 - 06.2022
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Accomplished multiple tasks within established timeframes.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Bar Lady, Cook

Village Inn
Deneysville, Free State
08.2021 - 03.2022
  • Ordered and received products and supplies to stock kitchen areas
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
  • Transitioned between breakfast and lunch service

Administrative Clerk

Claims Automation
Kingsburgh, Durban
03.2020 - 03.2022
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Sorted, opened and routed mail and deliveries to meet business requirements.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Input data and processed system change to generate accurate reports.
  • Enforced company policies and procedures.
  • Provided direction, support and ongoing feedback to staff.
  • Created and updated records and files to maintain document compliance.

Receptionist

Crimestopper, Limax
Winkelspruit, Durban
08.2019 - 01.2020
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Provided callers with address, directions, company website and related information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Corresponded with clients through email, telephone or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Personal Lines Representative

Personna & Indemnus Insurance Brokers
Kempton Park, East Rand
07.2008 - 07.2018
  • Conducted annual reviews of existing policies to update information.
  • Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
  • Met with customers, agents and brokers to negotiate coverage, price and service delivery.
  • Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth object
  • Collected, analyzed and validated agency commissions.
  • Calculated premiums and established payment methods for sales.
  • Met with customers to provide information about available products and policies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Remained impartial in order to advise clients based on circumstances.
  • Worked with customers to understand needs and provide excellent service.
  • Delivered services to customer locations within specific timeframes.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Education

High School Diploma -

Sunward Park High School
Sunward Park, Boksburg
04.2001 -

Skills

Client needs analysis

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Certification

COP

Timeline

Manager

New Beginnings Bed & Breakfast
03.2022 - 06.2022

Bar Lady, Cook

Village Inn
08.2021 - 03.2022

FA News 3 CPD Hours

04-2021

FA News 3 CPD Hours

02-2021

Administrative Clerk

Claims Automation
03.2020 - 03.2022

Receptionist

Crimestopper, Limax
08.2019 - 01.2020

RE 5 Representative

08-2012

Personal Lines Representative

Personna & Indemnus Insurance Brokers
07.2008 - 07.2018

ICIBS (Practice of Short Term Insurance

07-2006

Financial Service Provider License -

12-2004

High School Diploma -

Sunward Park High School
04.2001 -

COP

12-1999

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Shirley SpiesPersonal Lines Representative