SHIRLEY NOMSA BHENGU
Propertty Broker
Ormonde View,GP
Summary
Property Broker with extensive experience at Royal Homes, specializing in high-value transaction negotiations and client satisfaction enhancement. Strong organizational skills and resourcefulness in managing complex deals, coupled with effective property marketing strategies. Proven track record of thriving under pressure, ensuring seamless communication and successful outcomes in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Property Broker
Royal Homes
Johannesburg
01.2024 - Current
- Facilitated property transactions by evaluating, marketing, and negotiating residential and commercial deals.
- Managed client relationships to ensure seamless communication and service delivery.
- Conducted property viewings to highlight key features and benefits.
- Handled property listings for optimized market exposure.
- Completed administrative and legal tasks to guarantee smooth transactions.
Property Broker
Allegiance Soma
Johannesburg
01.2021 - 01.2023
- Facilitated transactions for clients in buying, selling, and renting residential and commercial properties.
- Evaluated property values to determine appropriate pricing strategies.
- Executed marketing campaigns to attract potential buyers and tenants.
- Conducted property viewings to showcase listings effectively.
- Negotiated offers to secure favorable terms for clients.
- Managed client relationships to ensure satisfaction and loyalty.
- Oversaw property listings, ensuring accuracy and visibility across platforms.
- Completed administrative and legal tasks to streamline transaction processes.
Customer Operations: Trade Partner Helpdesk Team Leader
Cell C PTY (Ltd)
12.2010 - 01.2020
- Implementation of training in accordance with needs of the team and overall company objectives.
- Ensure adherence to adherence to policies and procedures.
- Continuously monitor team performance.
- Manage and coach the team and proactively identify training requirements and to ensure competency.
- Risk Management.
- Facilitate identification of trade partner process risk.
- Proactively highlight problem/ risk areas and improvements required.
- Liaising with internal forensics team to minimize fraudulent activities.
- Achieve and report on team targets and Service Level Agreements.
- Track, analyze and provide management information on team targets and HR related performance areas.
- Recommend adjustments to improve customer satisfaction.
- Identify opportunities to improve processes, policies and goals.
- Planning and scripting of escalations processes.
- Accurate reporting on trends to identify areas of further development.
- Implementation of training in accordance with the needs of the team and overall company objectives.
- Agree on a performance plan with each team member.
- Conduct monthly QA reports discussion meetings with team members.
- Monitor achievement of 80 % occupancy target (formula dependent).
- Formally review each direct performance report on a monthly basis.
- Compile and submit monthly reports.
- Conduct monthly one-on–one sessions with each team member (filing all relevant documents).
- Minimize errors and exposure to losses by paying attention to detail.
- Ensure adherence to Cell C policies and procedures. Furthermore, ensure that these are communicated to team members from time to time.
- Maintain agreed quality of Master Spreadsheets.
- Manage and coordinate daily operational activities (code of conduct, inHouse rules, timekeeping etc.).
- Effective daily operational management, ensuring complaints processes are managed in accordance with business and regulatory requirements.
- Ensure that there is continuous co-ordination and relations with our trade partners and Account Managers.
Credit Vetting Analyst
Cell C PTY (Ltd)
02.2010 - 10.2010
- Responsible for credit vetting of consumer contracts.
- Ensuring all new business is vetted in line with current vetting policies.
- Perform manual credit bureau assessments to establish customer credit-worthiness.
- Analyze customer scorecard information to determine customer risk profile.
- Analyze customer payment profile information and behavior to establish customer credit-worthiness and possible risk exposure levels.
- Verify customer contract information supplied to establish accuracy and reliability of the information.
- Validate customer documentation in an attempt to establish the validity of the information.
- Identify possible fraudulent applications and escalate via the agreed fraud management process.
- Attend to calls related to the processing of credit applications from Trade Partners and customers.
- Refer potential fraudulent applications to Fraud and Risk.
Customer Care Administrator
FNB Commercial property
10.2008 - 05.2009
- Answering of all incoming calls within agreed set performance targets and Service Level Agreement.
- Conduct a needs assessment to identify, prioritize and resolve/refer queries and problems to the next level as in accordance to the company’s escalation procedure.
- Resolve/escalate queries within agreed set turnaround times and Service Level Agreement (S.L.A.).
- Log all calls received both on Hogan system and the Avaya system.
- Provide feedback to customers regarding the progress of calls logged using the Clarify and the Avaya system.
- Projected a professional image.
- Perform additional duties as requested and assigned from time to time.
Home Loans Client Service Team Leader
Absa
09.2006 - 09.2008
- Liaising with Attorneys regarding all the queries and sending instructions.
- To pro-activate keep clients/customers informed on the outcomes of home loans.
- Delivering results and meeting customer expectations.
- Explaining the registration process.
- Identify & Communicate cross selling opportunities.
- Build and maintain effective relationships with internal & external client/s.
- To amend or terminate application through direct contact with the client/s.
Valuations - Final Grant Processing Officer
Absa
09.2006 - 09.2008
- Following up on valuations.
- Requesting valuations.
- Liaising with assessors.
- Liaising with clients.
- Liaising with Bond Originators.
- Capturing, updating Mac Track.
Sales Support Administrator Bonds – Supervisor
SA Home Loans
04.2005 - 08.2006
- Screening and preparing applications.
- Liaising with clients.
- Liaising with Property Valuers.
- Liaising with Attorneys.
- Qualifying the clients.
- Requesting valuation.
- Arranging for valuation.
- Following up on applications.
- Preparing Month End Report for Branch Manager.
- Training new Admin staff.
Sales and Bonds Administrator - Supervisor
Turnkey Facility Management
10.2004 - 02.2005
- Data capture.
- Liaising with clients.
- Organizing bonds for clients.
- Organizing bonds for outside Estate Agents.
- Instructing the Attorneys to do transfer.
- Liaising with assessors (valuation).
- Arranging meetings with outside Estate Agents.
- Following up on subsidy applications.
Sales Department - Sales Manager
Circle Seven
07.2003 - 10.2004
- Office administration.
- Conducting Interviewing.
- Requisition of stock.
- Liaising with the banks.
- Liaising with the Eviction and Conveyance Attorneys.
- Organizing bonds for clients.
- Training new Sales Agents.
Labour Relations Administrator
Metro Bus
01.2000 - 01.2002
- Day-to-day administration.
- Preparing memorandum and reports.
- Sending and receiving mails.
- Advise managers and employees on the interpretation of human resources policies.
- Liaising with Unions, Employees and Managers.
- Negotiate and administer labor agreements between employer and employees.
- To arrange Labor Hearings and Appeals for all grievance and disciplinary proceedings and Sitting in appeal hearing.
- Prepares memoranda regarding arbitration.
Education
Human Resource Management Diploma - Human Resources Management
Central Johannesburg Collage
Joannesburgh01.1998
MATRIC - English, Afrikaans, Zulu, Business Economics, Economics, History
01.1995
Skills
- High organization skills
- Positive attitude
- Resourcefulness
- Problem analysis and solving
- Written communication and presentation
- Ability to work under pressure
References
- Mrs Nokwanda Sishi, Branch Ambassador, 069 882 7458
- Mr. Thami Nodwele, Trade Partner Help Desk Credit Vetting Supervisor Cell C, 084358604
- Mr. John Gamede, JHB METROBUS, 011 403 - 4300
- Mrs. ILSE VAN DER MERWE, CIRCLE SEVEN, 082 821 5944
Timeline
Property Broker
Royal Homes
01.2024 - Current
Property Broker
Allegiance Soma
01.2021 - 01.2023
Customer Operations: Trade Partner Helpdesk Team Leader
Cell C PTY (Ltd)
12.2010 - 01.2020
Credit Vetting Analyst
Cell C PTY (Ltd)
02.2010 - 10.2010
Customer Care Administrator
FNB Commercial property
10.2008 - 05.2009
Home Loans Client Service Team Leader
Absa
09.2006 - 09.2008
Valuations - Final Grant Processing Officer
Absa
09.2006 - 09.2008
Sales Support Administrator Bonds – Supervisor
SA Home Loans
04.2005 - 08.2006
Sales and Bonds Administrator - Supervisor
Turnkey Facility Management
10.2004 - 02.2005
Sales Department - Sales Manager
Circle Seven
07.2003 - 10.2004
Labour Relations Administrator
Metro Bus
01.2000 - 01.2002
Human Resource Management Diploma - Human Resources Management
Central Johannesburg Collage