Summary
Overview
Work History
Education
Skills
references
SIGNATURE
FOOTER
Certification
Timeline
Generic

Shirley Freese

Professional Registered Nurse
Pietermaritzburg

Summary

Professional leader with substantial experience in managing and developing healthcare units. Strong emphasis on team collaboration and achieving tangible results, adaptable to changing needs. Proven skills in staff supervision, operational oversight, and patient care standards. Known for reliability, strategic planning, and effective communication.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Dynamic individual with hands-on experience in operating rooms and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

30
30
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Unit Manager Operating Theatre

Life Healthcare Hilton Hospital
06.2017 - 05.2025
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations.
  • Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
  • Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
  • Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
  • Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
  • Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
  • Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
  • Coordinated nursing with other services to promote continuity of total regimen of care.
  • Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
  • Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
  • Participated actively in committee meetings to contribute insights from a Unit Manager perspective, influencing hospital-wide decisions and policies.
  • Enhanced patient care by implementing efficient unit management processes and coordinating interdisciplinary teams.
  • Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
  • Facilitated interdepartmental collaboration through effective communication and coordination of patient care plans.
  • Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
  • Met with nursing staff and support personnel to plan services, programs and activities.
  • Increased market share by developing and implementing innovative marketing strategies.
  • Reduced medication errors by diligently overseeing the administration of medications to patients.
  • Optimized inventory management to reduce waste and ensure availability of critical supplies.
  • Streamlined unit operations to improve service delivery, adopting cutting-edge management software.
  • Enhanced safety protocols, leading to record-low number of workplace incidents.
  • Drove significant improvements in team morale and engagement, organizing motivational events and recognition programs.
  • Fostered culture of excellence and continuous improvement, organizing regular team-building activities.
  • Led unit to exceed performance goals through strategic planning and effective resource allocation.
  • Fostered culture of continuous improvement, encouraging innovation and adaptability among team members.
  • Enhanced team productivity by implementing efficient work schedules and providing continuous training.
  • Reduced downtime by overseeing maintenance and timely upgrade of equipment.
  • Achieved significant cost savings, negotiating favorable contracts with suppliers.
  • Spearheaded initiatives to enhance product quality, collaborating closely with quality assurance team.
  • Enhanced operational efficiency, redesigning workflow processes.
  • Achieved top employee performance ratings, fostering environment of accountability and support.
  • Maintained high compliance with industry regulations, conducting regular audits and updates to procedures.
  • Improved employee retention with comprehensive mentorship and feedback system.
  • Developed and executed training programs that significantly increased staff competency.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Medical Sales Representative

Johnson & Johnson, Medical Devices
06.2008 - 05.2017
  • Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
  • Implemented successful marketing strategies for new product launches, resulting in high adoption rates among healthcare providers.
  • Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
  • Optimized territory management by regularly analyzing sales data and adjusting strategies accordingly, maximizing efficiency.
  • Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
  • Supplied hospitals and physicians with in-depth information on products and services offerings
  • Provided exceptional customer service by addressing concerns promptly and offering tailored solutions, fostering customer loyalty.
  • Attended industry conferences to network with potential clients, expanding business opportunities within the market.
  • Assisted in organizing educational workshops for healthcare providers to enhance their understanding of the company''s products and increase overall usage rates.
  • Achieved high levels of customer satisfaction by ensuring that all clients received timely and accurate product deliveries.
  • Worked with medical teams on smooth implementation and operation of new products.
  • Expanded market share by proactively prospecting new clients through targeted cold calls, emails, and in-person meetings.
  • Conducted informative presentations for physicians and other healthcare professionals, enhancing the understanding of product benefits and features.
  • Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
  • Completed thorough competitor analysis to understand market trends and identify areas of opportunity for growth.
  • Enhanced sales processes by utilizing CRM software to track client interactions and follow up on potential leads systematically.
  • Stayed up-to-date on industry advancements by participating in continuing education courses and attending relevant seminars.
  • Grew account base by delivering high-impact product presentations to medical specialists.
  • Documented client interactions, sales and pitches delivered in CRM system.
  • Supported territory growth by working with sales leaders and using effective targeting of under-tapped regions.
  • Consistently surpassed quarterly quotas by identifying key decision-makers within target organizations and tailoring sales pitches accordingly.
  • Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
  • Developed sales forecasts in collaboration with RSM to estimate future revenue.
  • Conducted market analysis to identify trends and adjust sales strategies accordingly.
  • Enhanced product knowledge among healthcare professionals, conducting detailed presentations and demonstrations.
  • Improved sales team's understanding of complex medical terminology and product applications through regular workshops.
  • Organized and participated in medical conferences, enhancing brand visibility and engaging potential clients.
  • Traveled to various facilities and support surgeons and nursing staff with use of products.
  • Nurtured long-term client relationships through regular follow-up visits, ensuring satisfaction with products and services provided.
  • Tailored communications to different stakeholders, ensuring clear and effective messaging.
  • Achieved top salesperson recognition for outstanding performance and dedication to excellence.
  • Implemented CRM tools to track client interactions and sales progress, improving efficiency.

Registered Professional Nurse

Greytown Provincial Hospital
06.2007 - 05.2008
  • Collaborated with interdisciplinary teams for optimal patient care and efficient resource utilization.
  • Enhanced patient satisfaction with effective communication, empathy, and attention to individual needs.
  • Actively participated in quality improvement initiatives to enhance overall healthcare delivery within the facility.
  • Monitored vital signs regularly to detect abnormalities early on while making required adjustments in treatment plans accordingly.
  • Educated patients about self-care techniques enabling them to manage their conditions effectively after discharge.
  • Maintained accurate electronic health records to facilitate seamless care coordination between providers.
  • Developed strong rapport with a diverse range of patients building trust which facilitated better compliance with care plans.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Educated family members and caregivers on patient care instructions.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Provided compassionate end-of-life care for terminally ill patients, offering emotional support for families during difficult times.
  • Streamlined nursing procedures to increase efficiency, ensuring timely completion of essential tasks.
  • Reduced hospital readmissions by developing thorough discharge plans and providing comprehensive patient education.
  • Mentored new nurses, sharing clinical expertise and fostering a supportive learning environment.
  • Handled emergency situations calmly while implementing appropriate interventions, stabilizing patients and preventing further complications.
  • Administered medications safely in accordance with physician orders and clinical guidelines, preventing adverse drug events.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Improved patient outcomes by consistently providing high-quality nursing care and timely interventions.
  • Assisted physicians during examinations and procedures, ensuring smooth workflows and positive patient experiences.

Registered Professional Nurse

Kwa Zulu Natal Dept of Health Grey's Hospital
09.1995 - 05.2007
  • Administered medications safely in accordance with physician orders and clinical guidelines, preventing adverse drug events.
  • Handled emergency situations calmly while implementing appropriate interventions, stabilizing patients and preventing further complications.
  • Mentored new nurses, sharing clinical expertise and fostering a supportive learning environment.
  • Improved patient outcomes by consistently providing high-quality nursing care and timely interventions.
  • Assisted physicians during examinations and procedures, ensuring smooth workflows and positive patient experiences.
  • Conducted comprehensive patient assessments to identify medical issues and promptly develop appropriate care plans.
  • Implemented evidence-based practices in daily nursing activities, promoting best patient outcomes.
  • Promoted infection control practices by maintaining strict adherence to sanitation standards and protocols throughout the unit.

Education

Associate of Applied Science - Nursing Education And Management

University of North West
Potchefstroom, South Africa
04.2001 -

Associate of Applied Science - Nursing Midwifery

Edendale College of Nursing
Pietermaritzburg, South Africa
04.2001 -

Associate of Applied Science - Operating Theatre Technique

Operating Theatre Technique
King Edward College Of Nursing
04.2001 -

Associate of Applied Science - Nursing Practice

Greys College of Nursing
Pietermaritzburg, South Africa
04.2001 -

High School Diploma -

Howick Secondary School
Pietermaritzburg, South Africa
04.2001 -

Skills

Operational efficiency management

Report preparation

Time management

Attention to detail

Sales strategy development

Cross-functional team collaboration

Goal setting

Effective team collaboration

Consistent reliability

Problem-solving abilities

Decision-making

Adaptability

references

Dr Andre Morrish

Maritzburg Orthopedic Centre 

Pietermaritzburg

Cellphone:  082 202 6191

Email:  hiltonreception@pmborth@.co.za


Dr Niteesh Bhagwan 

Maritzburg Orthopedic Centre

Pietermaritzburg

Cellphone:  083 556 2871

Email:  mthambo@sai.co.za


Leanne Fradd

Stryker Sales Representative

Cellphone:  071 420 8225

Email:  leanne.fradd@stryker.co.za 


Kevin Rom

Sales Manager for Arthoplasty KZN

Meril Life Sciences

Cellphone:  083 775 2002


SIGNATURE

Shirely Freese




S FREESE


FOOTER

I consent to the processing of my personal data for the purpose of recruitment for the position to which i am applying.

Certification

AO Principles of Operative Fracture Management

Timeline

Unit Manager Operating Theatre

Life Healthcare Hilton Hospital
06.2017 - 05.2025

SA Joints Reconstruction Distance Learning Modules

01-2014

Integrity Selling

01-2010

Medical Sales Representative

Johnson & Johnson, Medical Devices
06.2008 - 05.2017

Registered Professional Nurse

Greytown Provincial Hospital
06.2007 - 05.2008

AO Principles of Operative Fracture Management

01-2005

Associate of Applied Science - Nursing Education And Management

University of North West
04.2001 -

Associate of Applied Science - Nursing Midwifery

Edendale College of Nursing
04.2001 -

Associate of Applied Science - Operating Theatre Technique

Operating Theatre Technique
04.2001 -

Associate of Applied Science - Nursing Practice

Greys College of Nursing
04.2001 -

High School Diploma -

Howick Secondary School
04.2001 -

Registered Professional Nurse

Kwa Zulu Natal Dept of Health Grey's Hospital
09.1995 - 05.2007

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Shirley FreeseProfessional Registered Nurse