Shingirai Ngwenya
Warehouse Supervisor
Bothasig
Summary
Tech-savvy and safety-conscious Warehouse Supervisor with over 5 years of progressive experience in logistics, order fulfillment, and inventory control. Known for leading warehouse teams, using digital tools to streamline operations, and solving problems under pressure. Fluent in English with excellent communication skills and a solid grasp of warehouse systems and modern dispatch technology. Actively seeking international opportunities in warehousing and logistics.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Warehouse Supervisor
Absolute Pets
05.2024 - Current
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Supervised shipping and handling operations.
- Completed daily operations on time and maintained high standards of accuracy.
Senior E-commerce Assistant
Absolute Pets
01.2020 - 05.2024
- Creating and updating product listings with accurate descriptions, images, and pricing.
- Ensuring products are correctly categorized and tagged for easy navigation.
- Collaborating with the marketing team to highlight key product features.
- Monitoring inventory levels to prevent stockouts or overstock situations.
- Coordinating with suppliers to ensure timely restocking and replenishment.
- Processing customer orders promptly and accurately.
- Coordinating with the drivers to ensure timely delivery.
- Managing returns, exchanges, and refunds efficiently.
- Responding to customer inquiries, concerns, and issues in a timely and professional manner.
- Providing assistance with order tracking, product information, and technical support.
- Ensuring a high level of customer satisfaction through exceptional service.
- Product Management:
- Inventory Control:
- Order Processing:
- Customer Support:
Warehouse Supervisor
Absolute Pets
01.2019 - 01.2020
- Coordinate the picking, packing, and shipping replenishment stock to stores all Absolute Pets Stores within the Western cape timely and accurate deliveries.
- Identify opportunities for process improvement and cost reduction within the warehouse.
- Implement innovative solutions to enhance overall efficiency and uphold company standards.
- Maintain accurate records of inventory levels, transactions, and shipment details.
- Generate regular reports on warehouse performance, inventory status, and key metrics.
- Supervise and lead a team of warehouse staff, providing guidance, training, and performance feedback.
- Foster a positive work environment that encourages teamwork, accountability, and continuous improvement.
- Order Fulfillment:
- Continuous Improvement:
- Documentation and Reporting:
- Team Leadership:
Picker and Packer
Absolute Pets
01.2018 - 01.2019
- Order Picking: Accurately retrieve products from designated locations within the warehouse based on order specifications.
- Packing: Carefully package selected items, ensuring that they are properly protected to prevent damage during transit.
- Order Accuracy: Verify that the items selected match the order details, including quantity, size, and product specifications.
- Inventory Management: Communicate any stock shortages, discrepancies, or damaged items to supervisors.
- Cleanliness and Organization: Keep work areas clean, organized, and free from obstructions.
- Labeling and Documentation: Apply accurate shipping labels, packing slips, and any required documentation to each package.
Delivery Truck Assistant
Absolute Pets
01.2018 - 12.2018
- Loading and Unloading: Assist the driver in loading goods onto the delivery truck at the distribution center and unloading them at the designated delivery locations.
- Product Verification: Verify that the items being loaded correspond to the delivery manifest or order list.
Internet Cafe Manager
Good News Internet Cafe
01.2017 - 12.2018
- Customer Service: Greet and assist customers, ensuring their needs are met and questions are answered promptly.
- Technical Support: Provide technical assistance to customers with computer-related issues.
- Facility Management: Oversee the maintenance and cleanliness of the cafe's computers, peripherals, and physical space.
- Software and Application Updates: Regularly update and maintain the cafe's computer software.
Education
Form 4/Matric -
Chiredzi Govt High
01.2011 - 01.2014
Web Development and Python -
Udemy Online Courses
04.2023 - Current
Skills
Customer Service
Nationality
Zimbabwean
References
- Taariq Abrahams, Ap E-commerce Ops Manager, 073-950-5347, taariq@absolutepets.com
- Mari Meyer, Former Manager, 084-736-1831, mhcronje85@gmail.com
- Matthew Bartin, Former Warehouse Manager, matt@absolutepets.com, 082-562-3645
Timeline
Warehouse Supervisor
Absolute Pets
05.2024 - Current
Web Development and Python -
Udemy Online Courses
04.2023 - Current
Senior E-commerce Assistant
Absolute Pets
01.2020 - 05.2024
Warehouse Supervisor
Absolute Pets
01.2019 - 01.2020
Picker and Packer
Absolute Pets
01.2018 - 01.2019
Delivery Truck Assistant
Absolute Pets
01.2018 - 12.2018
Internet Cafe Manager
Good News Internet Cafe
01.2017 - 12.2018
Form 4/Matric -
Chiredzi Govt High
01.2011 - 01.2014
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