Shimlan Ahmed Siddiqui
Operation Manager
Durban
Summary
To obtain a challenging position within a Financial Institution that will allow me to use my management & customer service skills and pursue a career in an organization where initiation and motivation are highly rewarded.
Overview
30
30
years of professional experience
3
3
Certifications
Work History
Manager - Transaction Banking Services
HBZ Bank Limited Head Office
05.2023 - Current
- Oversee Trade Finance, Account Opening, General Banking, Payments, Alternate Delivery Channels and Customer Services departments in Transaction Banking Services department of the Bank.
- Conduct successful audits of all the departments under supervision.
- Ensure high-quality service delivery in line with Service Level Agreements; identify process gaps and process disconnects.
- Co-ordinate, manage and monitor the working of Account Opening, Trade Finance and cross-border payments operations and call back department.
- Build strong business relationships with all the branches.
- Streamlined operational processes by implementing new workflows, resulting in improved efficiency.
- Managed cross-functional teams to enhance service delivery, leading to increased customer satisfaction.
- Led training programs for staff, fostering a culture of continuous improvement and collaboration.
- Developed and maintained compliance protocols, ensuring adherence to industry regulations and standards.
Operation Manager
HBZ Bank Limited Islamic Banking
01.2013 - 01.2023
- Manage all Islamic Branch operations
- Co-ordinate, manage and monitor the working of all the departments in the branch.
- Monitors the daily activity and reports for all operational processes.
- Ensure full compliance with Islamic Banking standards and guidelines while adhering of the Bank's policies and procedures
- To resolve all customer complaints regarding Islamic Banking Products
- Provide support to the staff and ensure that business activities are carried out in an efficient, controlled manner.
- Streamlined operational processes, enhancing efficiency and reducing turnaround time for customer service requests.
- Actively market and drive the uptake of the Islamic Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services
- Developed and executed strategic initiatives, resulting in improved operational workflows and increased employee productivity.
- Implement the Islamic Banking Business Development initiatives in line with the Bank strategy and business growth plan
- Facilitated training programs for staff, fostering a culture of continuous improvement and operational excellence.
Officer
HBZ Bank Limited Islamic Banking
01.2011 - 01.2013
- Murabaha Financing
- Diminishing Musharakah
- Investment in Mudarabah Basis
- Deals for import payments made by clients
- Collection and supervision of documentation provided for inward and outward remittances
- Compliance Officer
- Led compliance initiatives to ensure adherence to Islamic banking regulations, enhancing risk management protocols.
- Streamlined operational procedures, improving efficiency in banking processes and customer service delivery.
- Developed training programs for staff on Islamic finance principles, fostering a knowledgeable workforce.
- Managed client relationships, providing tailored financial solutions that aligned with Islamic banking standards.
Supervisor
HBZ Bank Limited Conventional Banking
01.2009 - 01.2011
- Customer Queries
- Account Opening Officer
- Bank Reconciliation (Absa and Standard Bank)
- Assisting in IT Department
- Implemented compliance protocols, ensuring adherence to regulatory standards and minimizing operational risks.
- Mentored junior staff through training programs, enhancing team efficiency and knowledge retention.
- Analyzed financial reports to identify trends, guiding strategic decisions and resource allocation.
Manager
Pier No. 2 Take away
01.2005 - 01.2008
- Interaction with customers
- Participating in stock counts
- Closing Books
- Cashier
- Led daily operations to ensure efficient service delivery and enhanced customer satisfaction.
- Managed inventory levels, optimizing stock availability and minimizing waste through strategic ordering.
- Trained and mentored staff, fostering a collaborative environment to improve team performance.
- Implemented quality control measures to maintain high standards of food safety and hygiene.
Assistant Manager
New Jubilee Insurance Company
01.2004 - 01.2005
- Fire Underwriting Department - Preparation, issuance, and renewal of insurance policies. Ensure all policy terms and pricing are in compliance with regulatory and company standards. Analyze and evaluate insurance applications to determine risk levels and appropriate coverage.
- Assist Manager to manage daily business operations, supervising employees, and ensuring efficiency in workflow. Work closely with senior management to implement company policies and strategies while leading teams to achieve business objectives.
Technical Buyer
Express Ship Chandlers
01.2001 - 01.2003
- Buying Department
- Developed and maintained supplier relationships, ensuring timely delivery of critical materials.
- Negotiated favorable terms with vendors, resulting in cost savings and improved procurement efficiency.
- Managed inventory levels, optimizing stock to meet operational demands and reduce excess supply.
- Evaluated supplier performance through regular assessments, enhancing quality and service delivery.
Sales Consultant
Procter & Gamble
01.2000 - 01.2001
- Demonstrations performed at schools regarding products
- Developed and executed sales strategies that enhanced customer engagement and retention.
- Collaborated with cross-functional teams to streamline processes, improving efficiency in sales operations.
- Conducted training sessions for new consultants, fostering a culture of knowledge sharing and teamwork.
Sales Consultant
Standard Chartered Bank
01.1996 - 01.1997
- Consulted with clients on visa and master card options, enhancing customer understanding.
- Developed new business prospects through targeted cold calling, expanding client base.
- Interacted with existing customers to promote bank's products and services, driving sales growth.
- Participated in product launch initiatives, aligning marketing efforts with customer needs and preferences.
- Consulting with clients with regards to visa and master cards
Education
National Certificate - Banking NQF Level 5
Bankseta
01-2015
Master of Business Administration - MBA
Management College of Southern Africa (MANCOSA)
Durban, South Africa01-2011
Bachelor of Commerce - B.com
Govt. Premier College
Karachi, Pakistan01-1999
Skills
- HPLUS System
- MS Office
- ACCPAC
- Web Designing
- A
- GIS (General Insurance System)
Certification
Qualification obtained:
Interests
My personal interests are socializing, meeting new people, reading, traveling, spending time with family, listening to music as well as being creative
Timeline
Manager - Transaction Banking Services
HBZ Bank Limited Head Office
05.2023 - Current
Operation Manager
HBZ Bank Limited Islamic Banking
01.2013 - 01.2023
Officer
HBZ Bank Limited Islamic Banking
01.2011 - 01.2013
Supervisor
HBZ Bank Limited Conventional Banking
01.2009 - 01.2011
Manager
Pier No. 2 Take away
01.2005 - 01.2008
Assistant Manager
New Jubilee Insurance Company
01.2004 - 01.2005
Technical Buyer
Express Ship Chandlers
01.2001 - 01.2003
Sales Consultant
Procter & Gamble
01.2000 - 01.2001
Sales Consultant
Standard Chartered Bank
01.1996 - 01.1997
National Certificate - Banking NQF Level 5
Bankseta
Master of Business Administration - MBA
Management College of Southern Africa (MANCOSA)
Bachelor of Commerce - B.com
Govt. Premier College