Shimei Bakala-Di-Bunkete
Cape Town
Summary
Experienced Sales and Property Management professional with over six years in property management, insurance, financial services, and telecommunications. Skilled in building client relationships, negotiating solutions, and understanding customer needs. Proven success in managing property owners and homeowners while delivering exceptional service and driving sales, with a focus on transitioning into residential property sales.
Overview
9
9
years of professional experience
Work History
Client Success Exec
Houst
05.2023 - Current
- Managed portfolios of short-term rental properties across Airbnb, Booking.com and other booking platforms to maximise client satisfaction and revenue.
- Advised clients on pricing strategies and occupancy rates to enhance property performance and profitability.
- Resolved complex guest concerns, ensuring owner relationships remained strong and guest satisfaction was achieved.
- Built and maintained strong relationships with property owners through regular communication and support. strong relationships with property owners as their primary point of contact.
- Coordinated maintenance tasks for properties, ensuring prompt repairs and upkeep, housekeeping and operational issues.
- Collaborate with contractors and internal teams to ensure seamless operations.
Call Centre Advisor
WebHelp
02.2020 - 05.2023
- Responded to high volumes of inquiries via phone and digital platforms, ensuring customer satisfaction.
- Provided remote support for order, delivery, and payment queries while maintaining accurate data records and ensuring a seamless customer experience.
- Managed order amendments, cancellations, and escalations to enhance customer satisfaction.
- Updated customer data and order details in internal systems, ensuring accuracy and accessibility.
- Demonstrated excellent multitasking and attention to detail in a fast-paced environment.
- Collected feedback and compiled reports to identify opportunities for service enhancement.
Technical Support Agent
Iinet
04.2017 - 01.2020
- Delivered virtual support, troubleshooting issues and managing accounts across internet, billing, and sales departments.
- Delivered remote training and guided customers through technical setups.
- Verified billing and account data, correcting discrepancies to ensure accuracy of records.
- Logged client interactions and updates into company CRM and ticketing systems to maintain accurate records.
- Coordinated various support tasks for different departments tasks simultaneously.
- Provided administrative assistance including email support and scheduling.
Education
Call Centre Certificate -
Iinet
01-2018
Associate of Science - Fundamentals in Business
Southern New Hampshire University
Skills
- Short-term rental management
- Property management
- Data analysis
- Data Accuracy & Entry
- CRM
- Escalation management
- Customer relationship management
- Client relationship management
References
Available on request.
Timeline
Client Success Exec
Houst
05.2023 - Current
Call Centre Advisor
WebHelp
02.2020 - 05.2023
Technical Support Agent
Iinet
04.2017 - 01.2020
Call Centre Certificate -
Iinet
Associate of Science - Fundamentals in Business
Southern New Hampshire University