Shilpi Bhai

• Relocated to Tanzania for family reasons and took a break of 9 years for family and child care ,prioritizing personal and family growth during this period. Seizing opportunity for continuous learning, pursued Master's in Business Analytics to stay abreast of industry advancements. Additionally, acquired certifications in Business Analysis and Scrum Master, demonstrating commitment to professional development.

British Telecom Project in Telecom Service Assurance Domain.

• Documenting business requirements, functional requirements, technical requirements to generate solution and Scope of Work.
• Developed user stories and to-be process flows to support design and development of solutions.
• Participate in planning initiatives, feasibility studies, and new systems design
• Collaborate with internal and external stakeholders to elicit business concerns and develop workable solutions
• Created detailed test plans for implementing new functionality, ensuring compatibility with existing processes.
• Designed data flow diagrams and process flow diagrams to facilitate better system understanding.

• Collaborate with team members including project manager, and business stakeholders in understanding business requirements and implications.
• Support creation of test plans and perform User Acceptance Testing.
• Providing initial post implementation support of newly rolled out applications, troubleshoot issues and provides guidance to end user.

• Performed Configuration management, alarm/event management.
• Performance report generation and analysis for monitoring of KPIs.