Shifa Shaikh

Represented student stakeholder interests in senior decision-making forums, ensuring cross-functional alignment between academic departments, university leadership, and student communities

• Acted as Trustee of the Students Union Board, contributing to strategic planning, governance frameworks, and legal compliance ensuring organisational decisions met regulatory and operational standards
• Identified recurring operational challenges within academic and postgraduate services and implemented structured, process-driven solutions that improved service delivery and stakeholder outcomes
• Advocated for and delivered improvements to academic policies, supervision standards, and research support demonstrating an ability to translate stakeholder needs into actionable operational change
• Improved team performance by introducing structured planning and coordination strategies, increasing overall operational effectiveness across union activities
• Identified operational challenges and implemented structured solutions to improve processes and stakeholder outcomes.
• Developed strategic partnerships and stakeholder networks to support collaboration and operational improvements.

• Coordinated end-to-end table and function room setup for covers of up to 200+ guests, managing precise sequencing of equipment, linen, crockery, and consumables to strict service timelines
• Managed stock replenishment cycles for service stations monitoring par levels of glassware, linen, condiments, and F&B supplies, flagging shortages and liaising with the housekeeping and kitchen teams
• Executed tray logistics across a multi-floor operation, transporting loads of up to 15 kg safely and efficiently under time-critical service conditions
• Ensured full compliance with food hygiene legislation (Food Safety Act, Food Hygiene Regulations 2006), COSHH standards, and manual handling protocols
• Tracked and logged breakages and linen counts at shift open/close, contributing to accurate stock records and minimising shrinkage
• Collaborated cross-functionally with kitchen, bar, housekeeping, and events teams to coordinate smooth service delivery adapting in real time to last-minute changes in covers, layouts, or guest requirements
• Maintained operational readiness of service areas throughout shifts of up to 12 hours, including in high-pressure, high-footfall periods

• Managed candidate pipelines using multiple sourcing channels, applying structured tracking and coordination methods similar to supply chain workflow management.
• Coordinated end-to-end recruitment operations, ensuring efficient process flow, timeline management, and stakeholder alignment paralleling end-to-end supply chain coordination.
• Managed multiple roles simultaneously, ensuring timely delivery and maintaining high process efficiency in a fast-paced environment.
• Maintained and analysed recruitment data using ATS systems, ensuring accurate record-keeping and supporting data-driven decision-making similar to inventory and data tracking systems.

• Executed full 360 recruitment cycles managing every stage from job briefing, sourcing, screening, and interviewing through to offer negotiation and onboarding ensuring end-to-end process ownership and accountability analogous to full-cycle supply chain management.
• Managed a high-volume pipeline of 2,500+ candidates simultaneously, applying structured workflow sequencing, capacity planning, and prioritisation frameworks to ensure consistent throughput across all hiring stages directly comparable to managing large-scale logistics pipelines.
• Utilised CRM systems to maintain accurate candidate and client relationship records, tracking engagement history, pipeline status, and follow-up actions mirroring customer and supplier relationship management in operations and supply chain contexts
• Coordinated end-to-end recruitment operations across multiple regions, overseeing process flow from sourcing through onboarding, ensuring zero-delay delivery against tight operational timelines
• Leveraged advanced Excel for pipeline tracking, data modelling, and forecasting delivering process efficiency improvements of 55%, demonstrating strong analytical capability applicable to demand planning and supply chain reporting
• Collaborated with senior management, department heads, and external partners to ensure seamless cross-functional coordination, stakeholder alignment, and operational continuity across concurrent workflows
• Designed and maintained structured reporting dashboards using ATS and HRIS platforms, providing real-time visibility of pipeline health, resource allocation, and delivery metrics mirroring inventory and order management tracking systems
• Identified and eliminated recurring operational bottlenecks within recruitment workflows, implementing scalable process improvements that enhanced output quality and reduced cycle times
• Delivered consistent hiring outcomes across diverse geographic markets, demonstrating strong multi-site coordination, operational planning, and adaptability under pressure

Tools & Platforms: LinkedIn Recruiter · Workday · SAP SuccessFactors · Greenhouse · Zoho Recruit · Keka HR · Bullhorn CRM · Salesforce CRM · MS Excel (Advanced VLOOKUP, Pivot Tables, Dashboards) · Google Workspace · Slack · Notion · Smartsheet · Tableau

• Handled high-volume customer interactions, ensuring timely issue resolution and maintaining service levels aligned with operational KPIs.
• Identified process inefficiencies and implemented improvements that reduced service wait times by 7%, demonstrating continuous improvement mindset.
• Maintained high service levels by resolving customer issues efficiently and ensuring a positive customer experience.
• Managed inbound queries and escalations efficiently, prioritising tasks in a fast-paced environment while maintaining service quality standards