Shiella Mokoena
Customer Service Representative In Oral And Written,communication, Hardworking, Team Work Ethic And Problem Solving Abilities
South Africa
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
CCTV Operator
Bidvest Protea Coin
Tswane, Pretoria
10.2019 - Current
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Recorded time, date and location of incidents.
- Watched both live and recorded video surveillance footage.
- Used incident reporting software such as Software and Software to track daily activities.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Operated and maintained surveillance equipment.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Reported any incidents immediately to local law enforcement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Issued access cards to authorized personnel to monitor access points.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
Receptionist (Dentist)
Dr G Kamalandwa
Ekurhuleni, Johannesburg
04.2015 - 11.2016
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Deploma In Office Computing - Arise Business College
Arise Business College
Mpumalanga Province, Bushbacridge 02.2008 - 07.2008
Skills
Communication
Several screen monitoring
Problem solving
Customer service
Active listening skills
Emergency Response
[Type] communication
Student at Career Computer College
Courses: Administrator ,Customer care, Call Centre,Data capture and Computer .
Timeline
CCTV Operator
Bidvest Protea Coin
10.2019 - Current
Receptionist (Dentist)
Dr G Kamalandwa
04.2015 - 11.2016
Deploma In Office Computing - Arise Business College
Arise Business College
02.2008 - 07.2008