Shezere Peters
Customer Service Consutant
Johannesburg
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Truworths Clothing Store
Debonairs
Johannesburg
01.2015 - 09.2015
- Created detailed sales presentations to communicate product features and market data.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
Customer Service Consultant
DEC ROAD
Roodepoort
03.2016 - 06.2022
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Audited documentation to identify errors and documented findings for review and action.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
Administrator
BEP Building Contractors
Johannesburg
01.2010 - 12.2012
- Oversaw successful planning and execution of staff meetings, parties and events.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Collected, validated and distributed information to employees.
Education
Matric - Matric Certificate
Missouri Senior Secondary Sschool
Eldorado Park 01.2004 - 12.2008
Skills
Creative problem solving
undefinedTimeline
Customer Service Consultant
DEC ROAD
03.2016 - 06.2022
Truworths Clothing Store
Debonairs
01.2015 - 09.2015
Administrator
BEP Building Contractors
01.2010 - 12.2012
Matric - Matric Certificate
Missouri Senior Secondary Sschool
01.2004 - 12.2008
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