Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Timeline
CustomerServiceRepresentative
SHEY FERREIRA

SHEY FERREIRA

Barista

Summary

  • Passion for creating exceptional customer experiences is evident through diverse retail and food service roles. A strong commitment to teamwork and effective communication is demonstrated, with an ability to engage positively with customers and colleagues alike. Enthusiasm for maintaining a welcoming environment and adapting to dynamic settings highlights readiness to contribute meaningfully. A genuine respect for all individuals enhances interpersonal relationships, fostering a supportive atmosphere.
  • Offering creativity and passion for storytelling, eager to learn and grow in professional writing environment. Brings ability to quickly grasp new concepts and techniques, contributing strong writing and editing capabilities. Ready to use and develop writing and research skills in Creative Writing role.
  • Creative professional with proven track record in generating compelling written content across various genres. Extensive experience in crafting engaging stories and informative articles while maintaining high standards. Known for fostering team collaboration and delivering results, demonstrating flexibility in dynamic environments.
  • Experienced with crafting compelling narratives and engaging content. Utilizes strong research skills and creativity to produce high-quality writing. Track record of meeting deadlines and adapting to different writing styles.
  • Driven and imaginative, bringing deep understanding of storytelling and creative expression. Possesses strong writing and editing skills, with knowledge of grammar and narrative techniques. Capable of crafting engaging content that resonates with diverse audiences and drives impactful communication.
  • Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
  • Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
  • Developed creative design and project management skills in collaborative and fast-paced environment, looking to transition into new field. Skilled in Adobe Creative Suite and adept at managing multiple tasks and deadlines. Prepared to leverage visual communication expertise to bring value to new industry.
  • Creative, inspiring, and passionate about arts education. Well-versed in art history and techniques, delivering engaging lessons and fostering supportive learning environment. Committed to nurturing students' artistic talents and encouraging their creative expression.
  • Experienced with early childhood education. Utilizes creative teaching techniques to engage young learners. Knowledge of classroom management and curriculum development.
  • Professional with strong background in creative arts, prepared for leadership in artistic projects. Known for driving impactful results through effective team collaboration and adaptability. Skilled in directing, project planning, and creative vision development. Reliable and ready to meet evolving needs of any artistic environment.

Overview

2
2
years of professional experience
2
2
Language

Work History

Barista

Coffee Shop
10.2023 - Current
  • Currently, I work as a barista at a local restaurant, where I actively support my team by assisting in various stations as needed
  • My strong communication skills enable me to engage effectively with both my colleagues and customers
  • I take pride in serving drinks with a smile and fostering meaningful conversations, particularly with older patrons, treating them with the utmost respect and patience
  • I genuinely enjoy my role and appreciate the camaraderie of my coworkers
  • I remain open to changes and modifications in my environment, adapting quickly to new challenges
  • During peak hours, I thrive in a fast-paced setting, collaborating seamlessly with my team and maintaining respectful and kind communication with everyone, regardless of their position
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Retail Assistant

Vans
12.2022 - 02.2023
  • Company Overview: Clothing
  • In my previous role, I excelled in customer service by effectively engaging with customers and assisting them in finding clothing items and accessories that suited their needs
  • I maintained a welcoming atmosphere by keeping the front floor clean and organized, ensuring a pleasant shopping experience
  • My ability to work collaboratively with my team allowed us to meet our goals efficiently
  • I consistently approached each interaction with patience and a positive attitude
  • I take pride in my determination to provide exceptional service and contribute to a supportive team environment
  • Clothing
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Enhanced store security by monitoring for potential theft and promptly reporting suspicious activity.
  • Improved customer satisfaction by promptly addressing and resolving complaints.

Education

High School Diploma -

Sion Private Academy
Kempton Park
04.2018 - 2019.01

Skills

Art

Accomplishments

  • Boosted Sales Performance, Increased sales by 15% over two months for Vans through upselling techniques.
  • Enhanced Customer Engagement, Assisted over 100 customers daily with 90% positive feedback at Vans.
  • Optimized Service Efficiency, Achieved 20% faster service times during peak hours as a barista.
  • Improved Team Morale, Contributed to a 25% increase in team morale with effective communication.

Training

Course Title, Sion Privaate Akademies

Timeline

Barista

Coffee Shop
10.2023 - Current

Retail Assistant

Vans
12.2022 - 02.2023

High School Diploma -

Sion Private Academy
04.2018 - 2019.01

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SHEY FERREIRABarista