Shevone Govender

• Supervised production line operations, ensuring adherence to safety and quality standards.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Exercised composure under pressure and in escalated customer service scenarios.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
• Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
• Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
• Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
• Improved employee morale with regular feedback sessions, fostering positive work environment.
• Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
• Improved operational efficiency by adopting new technologies for order processing and inventory management.
• Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
• Trained and mentored team members on equipment usage and operational procedures.
• Implemented process improvements that enhanced workflow efficiency and reduced downtime.
• Managed inventory control, coordinating supply chain activities to meet production demands.
• Conducted performance evaluations, providing feedback to promote employee development.
• Collaborated with cross-functional teams to troubleshoot equipment issues promptly.
• Developed and maintained reports on production metrics to inform management decisions.
• Led shift meetings to communicate objectives, align team efforts, and address challenges encountered during operations.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Kept employees operating productively and working on task to meet business and customer needs.
• Promoted a positive work environment through open communication and constructive feedback.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.

• Contributed to the creation and implementation of best practice logistics policies to improve operational performance.
• Inspected labelling to guarantee correct parts reached the correct customers at the agreed time.
• Analysed data to identify trends, to aid customer service and cost improvements.
• Delivered solutions to logistics problems while maintaining high levels of service within budgetary requirements.
• Managed, coached, and developed a high-performing team to meet business objectives.
• Selected carriers and suppliers, and monitored service against performance criteria.
• Supported new business initiatives and projects, and contributed to review meetings and the change process.
• Settled conflicts concerning transportation, logistics systems, and customer issues to minimise logistical issues and delays.
• Assisted with continuous improvement initiatives by identifying inefficiencies and cost optimisation opportunities.
• Collaborated successfully in a cross-functional, team-oriented environment to achieve objectives and streamline processes.
• Set departmental KPIs and reviewed the ongoing performance of direct reports to meet business objectives.

• Created purchasing and distribution strategies in line with wider business goals.
• Formulated operational and administrative procedures to streamline processes.
• Implemented new technologies, enhancing operations, and increasing production efficiency.
• Tracked inventory levels and optimised ordering strategies to meet availability needs, whilst maintaining budget goals.
• Managed supply chain staff hiring, onboarding, training, and appraisals.
• Controlled expenditures by championing efficient use of resources.
• Developed strategies to maintain required stock levels at minimum cost.
• Implemented product storage and flow strategies for minimal delays in fulfilling demand.
• Reordered and restocked at optimal times, using data to record the movement of goods.

Dispatch:

• Ensure that any near-miss and accident reports are raised with the management team.
• Involvement in quality corrective actions to ensure the desired service is delivered to the client.
• Organise the supply chain in collaboration with third-party customs agents and transportation companies.
• Liaise with transportation companies on port to warehouse and warehouse to customer transportation, enforcing lead times.

Health and Safety Management:

• Administration and final responsibility for document management of the Quality/HSEQ manual, including ISO 9001-based procedures, VISOP, VISAD, and all related documents.
• Carried out risk inventory and analysis for every operation on the basis of work floor checks and workforce participation; registered in documents and kept updated.
• Behaviour-Based Safety Programme, Near Miss Programme, and Unsafe Behaviour Observation Programme.
• Monitor and follow up on the terminal audit plan, which lists the audits with timescales, e.g. internal audits, process audits, annual ISO audit, and annual business.
• Involvement in complaint handling, investigation, and determining quality corrective actions to ensure the desired service is delivered to the client.

Operations Supervisor:

• To ensure the safe and efficient running of the warehouse operational teams, and to share observations with the Warehouse Manager.
• Ensure feedback from Safety and Quality Audits is communicated and understood by your team members, and use these findings to ensure continuous improvement.
• Ensure the Warehouse operational team's housekeeping is at the standard agreed by the Terminal Manager.
• Ensure the team meets the required KPIs for their area of responsibility.

Stock controller:

• A high level of accuracy is required when carrying out any procedure.
• Involvement in quality corrective actions to ensure the desired service is delivered to the client.
• Organising and participating in a cycle count plan that will cover the full stock on a weekly basis.
• Investigating any discrepancies in stock and reporting findings immediately to management.
• Ensuring movement and damage reports are updated in a timely manner.
• Continually inspect products in the warehouse for quality or safety issues, and take preventive action.

Exports:

• Manage the packaging schedules for the packaging team.
• Communicate with customers, and the relevant packaging team, transport company, or rail company.
• Manage the stock of packaging material: receiving, consuming, maintaining minimum stock levels, and performing operational checks on containers.

Packaging Line Supervisor:

• Communicate action points to required personnel, and raise any relevant issues to the packaging manager as required.
• The productivity of the packaging and tanker loading teams is aligned with operational requirements.
• Ensure all maintenance operations are carried out to the required quality standard.
• Carry out quality audits as required, and implement corrective actions, and control measures.
• Ensure all quality, calibration records, and procedures are accurate and kept up to date.
• Ensure personnel resources are deployed to meet customer requirements and procedures.

• Reviewed financial statements for accuracy, identifying errors and suggesting corrective actions.
• Assisted with the preparation of monthly financial reports, enhancing accuracy and timeliness.
• Analysed financial data to forecast business, industry and economic conditions for informed investment decision-making.
• Coordinated with department managers to collect and analyse budgetary information, enhancing departmental financial performance.
• Conducted detailed variance analysis to identify discrepancies between projected and actual figures.
• Processed invoices and managed accounts payable and receivable, enhancing cash flow management.