Sheron Takalani Vilangulo
Sixty60 Customer Representative
Musina
Summary
I can work under a lot of pressure. I am an amzing problem solving. I am a persistance person and dont give up very easily. I can make decision under a lot of pressure ( GOOD DECISION MAKER). I can be able to work with little/ no supervision. Willing to learn new things, easy to adapt,friendly,reliable expressive and puntual.
Overview
13
13
years of professional experience
6049
6049
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Sixty60 Customer Representative
Checkers
06.2023 - Current
- Collected customer orders and analyzed customer needs to recommend potential products or services.
- Assisted customers in navigating company website features, leading to increased online sales conversions.
Front end controller
Checkers
01.2020 - 06.2023
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
Cashier
Checkers
03.2017 - 01.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Pep Store
10.2013 - 01.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
National Diploma - Policing
University of South Africa
Polokwane South Africa09.2020
Retail Readiness - Retailing
OMNI
Musina03.2017
Grade 12 - XiTsonga, English Additional Language, Mathematical Literacy, Life Orientation, History, Geography, Life Sciences
Musina High School
Musina12.2010
Skills
Till counting
Product or Service support
Quality assurance
Stocking and replenishing
Money handling abilities
Order fulfillment
Creative problem solving
Criminalrecord
None
Health
Good
Contactdetails
0790971659, sherontakalaniV@gmail.com
References
- Juliet Mulilo, 0715076372, Manager
- George Mukhuba, 0155340820, Former Manager
- Veronica Modiba, 0636117860, Former Trainee Manager
Disclaimer
I Miss Sheron Takalani Vilangulo here to confirm that all information furnished in this CV is true and correct.
Personal Information
- ID Number: 9403211205080
- Date of Birth: 03/21/94
- Gender: Female
- Nationality: South African
- Driving License: Code 10 (C1)
- Marital Status: Single
- Religion: Christianity
Certification
Sixty60 picker of the REGION
Timeline
Sixty60 Customer Representative
Checkers
06.2023 - Current
Front end controller
Checkers
01.2020 - 06.2023
Cashier
Checkers
03.2017 - 01.2020
Cashier
Pep Store
10.2013 - 01.2017
National Diploma - Policing
University of South Africa
Retail Readiness - Retailing
OMNI
Grade 12 - XiTsonga, English Additional Language, Mathematical Literacy, Life Orientation, History, Geography, Life Sciences
Musina High School