Sheron Nkuna
Nelspruit
Overview
13
13
years of professional experience
Work History
COST CONTROLLER
Protea Hotel by Marriott Nelspruit
NELSPRUIT
10.2025 - Current
- Monitored and analysed daily operational costs, ensuring compliance with budgetary limits and enhancing financial efficiency in hospitality operations.
- Implemented cost-saving initiatives without compromising service quality, resulting in measurable reductions in operational expenses.
- Prepared detailed financial reports on expenditure patterns to support management in strategic decision-making and optimise budgeting processes.
Account Receivable
Protea Hotel by Marriott Wanderers
Sandton
10.2024 - 09.2025
- Managed and reconciled accounts receivable ledger, ensuring accuracy and timeliness of payment processing.
- Conducted regular follow-ups on outstanding invoices, successfully reducing overdue payments and enhancing cash flow.
- Generated monthly ageing reports to monitor credit limits and identify potential credit risks, aiding in proactive decision-making.
- Collaborated with the sales and customer service teams to resolve billing discrepancies and customer queries efficiently.
Front Office Supervisor
Protea Hotel by Marriott Wanderers
Sandton
02.2023 - 01.2024
- Supervised front office operations, streamlining guest check-in and check-out procedures while upholding high customer service standards.
- Coordinated with housekeeping and maintenance to ensure timely room availability and swiftly resolve guest complaints.
- Maintained accurate daily financial records, overseeing cash handling, billing, and reconciliation for front desk activities.
Front office Supervisor
Protea Hotel by Marriott Midrand
Midrand
03.2017 - 02.2023
- Coordinated daily front desk operations, including guest check-in/check-out and room allocations, ensuring seamless service delivery and guest satisfaction.
- Supervised front office staff to ensure efficient and courteous guest services, enhancing overall customer satisfaction.
- Resolved guest enquiries and complaints promptly, reinforcing establishment's reputation and encouraging repeat business.
- Trained and mentored junior reception staff, creating a professional and welcoming environment that enhanced guest experiences.
- Maintained accurate records of reservations, guest accounts, and billing information, ensuring confidentiality and compliance with policies.
Receptionist
Protea Hotel Highveld
02.2015 - 01.2017
- Greeted and assisted guests upon arrival and departure, ensuring a welcoming and professional front desk experience.
- Handled guest check-ins and check-outs accurately, including processing payments and issuing receipts.
- Managed incoming calls and reservation enquiries, streamlining booking and confirmation of guest stays using hotel management software.
- Resolved guest complaints and concerns diplomatically, enhancing customer satisfaction and loyalty.
- Maintained accurate records of guest accounts and transactions, supporting timely accounts receivable processes.
Receptionist
Protea Hotel by Marriott Nelspruit
Nelspruit
04.2014 - 01.2016
- Greeted and registered guests, fostering a welcoming and professional front office environment.
- Managed telephone enquiries and directed calls to appropriate departments, facilitating effective communication.
- Processed guest check-ins and check-outs accurately, overseeing billing and payment procedures to ensure seamless transactions.
- Maintained and updated guest records and accounts receivable information to support smooth financial operations.
Education
National Diploma - Tourism Management
Tshwane University of Technology
Nelspruit12-2013
GRADE 12 -
Frank Maghinyana
Thulamahashe12-2009
References
- Thandeka, Chaqwe, Thandeka.Chaqwe@proteahotels.com, 011 318 1868/079 9035142, Protea Hotel Midrand, Midrand
- Fortunate, Nkosi, Dfnkosi187@gmail.com, 0744393799, Protea Hotels, Witbank
- Francinah, Mokgethi, 0737938443, Protea Hotels, Sandton, Sandton
- Kim, Dlamini, Kim.dlamini@proteahotels.com, 013 752 3948/0790660047, Protea Hotel by Marriott Nelspruit, Nelspruit
Timeline
COST CONTROLLER
Protea Hotel by Marriott Nelspruit
10.2025 - Current
Account Receivable
Protea Hotel by Marriott Wanderers
10.2024 - 09.2025
Front Office Supervisor
Protea Hotel by Marriott Wanderers
02.2023 - 01.2024
Front office Supervisor
Protea Hotel by Marriott Midrand
03.2017 - 02.2023
Receptionist
Protea Hotel Highveld
02.2015 - 01.2017
Receptionist
Protea Hotel by Marriott Nelspruit
04.2014 - 01.2016
National Diploma - Tourism Management
Tshwane University of Technology
GRADE 12 -
Frank Maghinyana