SHERON MOYO
Client Relationship Coordinator
Midrand
Summary
Experienced brand ambassador with a proven track record in voice-over work, effectively enhancing company visibility. Successfully reduced operational costs, allowing for increased focus on company development initiatives. Demonstrated strong client retention skills by persuading clients to remain with the company despite cancellation requests.
Overview
16
16
years of professional experience
Work History
Client Relationship Coordinator
AMBERFINTECH
02.2023 - Current
- Orchestrating new client onboarding initiatives and satisfying client requirements
- client onboarding and securing crucial information from clients
- submission of tax returns and complementary client outputs.
- oversight and preservation of client data electronic documentation.
- Orchestrating accounts receivables via client invoicing and overseeing client payment organization.
- seeking professional development through involvement in webinars, workshops, conferences, etc.
- protecting privacy of individual and sensitive data.
- expertise in user acceptance evaluation
- professional in client and employee training
Branch Manager
AMBERFINTECH
09.2019 - 01.2023
- Coordinated with district manager to define performance standards.
- Orchestrated frequent staff meetings to guarantee effective communication of goals and objectives among branch staff.
- Evaluated training requirements and potential growth areas.
- Strengthened and nurtured positive connections with existing and potential clients.
- Supports start-up initiatives and scaling of new branches as necessary.
Client Care Specialist
AMBERFINTECH
09.2015 - 09.2019
- Facilitated both inbound and outbound call interactions
- Handled inquiries regarding product specifications to enhance customer understanding. Facilitated cellphone number updates to maintain database integrity. Responded to product queries promptly, ensuring customer satisfaction with information provided.
- Ensure and sustain brand consistency throughout all marketing channels and materials.
- client integration and international card setup.
- card payment disputes and incoming credit rejection issues.
- Executed card allocations to enhance resource management efficiency. Monitored card ordering operations to prevent shortages and delays. Evaluated performance metrics to refine allocation strategies. Collaborated with suppliers to improve ordering accuracy.
Call Centre Team Leader/Supervisor
WIZZIT BANK
10.2012 - 03.2014
- Facilitated follow-up communications between clients and representatives.
- authorized queries regarding customer authentication when agents lodged queries and authorization for activation of replacement cards.
- Addressed customer complaints and resolved issues and inquiries.
- Guaranteed call centre agents available for calls while managing overflow as additional agent.
- Collaborated with leaders across business units and lines of business to resolve queries.
- Executed decisions and represented management in manager's absence.
- Conducted quality assurance by analyzing calls between agents and clients, rating performance based on call evaluations.
Call Centre Agent
Wizzit Bank
05.2010 - 09.2012
- Managed customer complaints and provided solutions, directing complex cases to management for resolution.
- handled incoming calls.
- activated replacement cards, debit card pin changes, limit enhancements, and online banking.
- Guided clients through procedures for establishing new accounts.
- Facilitated resolution of client bank statement requests
Internship-Administration Assistant/ Receptionist
Wizzit Bank
04.2010 - 05.2010
- Facilitated efficient data capturing activities.
- data entry and processing.
- Facilitated call reception through switchboard and assigned to suitable departments.
- Transmitted messages for staff coordination.
- Managed and set up meetings.
Education
Fais Accredited: First Level Regulatory Examination Certificate - undefined
LESELO REGULATORY EXAMINATION CERTIFICATE
BCom - Business And Banking
UNIVERSITY OF SOUTH AFRICA
Pretoria 01-2026
Business Diploma - Business Executive Secretarial
BIRNAM BUSINESS COLLEGE
07-2010
Advanced Level - undefined
BUSINESS ENVIRONMENT SERVICES
12-2007
O level - undefined
GEORGE SILUNDIKA SECONDARY SCHOOL
12-2005
Skills
Customer feedback gathering
Development of empathy
Brand image management
interdisciplinary teamwork
customer care
Critical thinking
strategic messaging
Collaborative teamwork
Team collaboration
Team coordination
Critical thinking skills
time prioritization skills
original idea generation
clear communication skills
Strategic decision-making
Task prioritization
Flexibility
Effective verbal/written skills
effective auditory engagement
Team cultivation
Team training
versatility
Client engagement
Critical analysis
Event planning
customer coaching
Public outreach
Timeline
Client Relationship Coordinator
AMBERFINTECH
02.2023 - Current
Branch Manager
AMBERFINTECH
09.2019 - 01.2023
Client Care Specialist
AMBERFINTECH
09.2015 - 09.2019
Call Centre Team Leader/Supervisor
WIZZIT BANK
10.2012 - 03.2014
Call Centre Agent
Wizzit Bank
05.2010 - 09.2012
Internship-Administration Assistant/ Receptionist
Wizzit Bank
04.2010 - 05.2010
Fais Accredited: First Level Regulatory Examination Certificate - undefined
LESELO REGULATORY EXAMINATION CERTIFICATE
Business Diploma - Business Executive Secretarial
BIRNAM BUSINESS COLLEGE
Advanced Level - undefined
BUSINESS ENVIRONMENT SERVICES
O level - undefined
GEORGE SILUNDIKA SECONDARY SCHOOL
BCom - Business And Banking
UNIVERSITY OF SOUTH AFRICA