Shermorné Van Schalkwyk

• Engaged in friendly conversation with customer to better uncover individual needs.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Delivered energetic responses to customers on site and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of company sales, payment policies and security standards.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Provided exceptional services and pleasant interactive experiences to customers.

• Assisted manager in all aspects of business operations.
• Interacted with clients.
• Provided technical support

• Introduced children to educational games and activities to boost learning.
• Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
• Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
• Assisted in potty training and toilet hygiene.
• Facilitated learning through play and stories for successful child outcomes.

* Front desk reception.

• Assisted with filing and stationery orders.
• Assisted with client queries.

• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Kept reception area clean and neat to give visitors positive first impression.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.

• Set aggressive targets for employees to drive company success and strengthen motivation.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Managed payroll together with debtors/creditors management.

• Entered and maintained member records in company database.
• Produced summary reports.

• Set aggressive targets for employees to drive company success and strengthen motivation.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Managed office operations.

• Reached out to customers to check on payments and convey options.
• Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
• Followed up with delinquent accounts to obtain funds and reduce aging balances.
• Performed checks of customer creditworthiness and current situations.
• Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.

• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.