Shermal Jordan Jeffrey
Durban
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
12
12
years of professional experience
Work History
Team Leader
Spar Encore
11.2023 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Assisted in recruitment to build team of top performers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Pricing and promotions specialist
Encore
01.2021 - 11.2023
- Communicating to DC buyers and assistants on their pricing
- Handling price books
- Capturing pricing on to EDI
- Engage with EMC to align pricing on Spar system
- Work with orders team to align pricing on orders
Buyer/Back office support
Monteagle Africa
01.2017 - 01.2021
- Communicating with Spar buyers for orders
- Capturing orders
- Handling own accounts(Smartbaker)
- Coordinating and allocating of stock for 19 warehouses
- Organizing logistics for transporting goods
Personal assistant
Ubunye Uniforms
01.2015 - 01.2017
- Handling of all pricing systems for all branches
- Answering phone calls
- Maintaining Diaries
- Arranging Appointments
- Taking Messages and minutes
- Typing/Word Processing
- Filing
- Organizing Meetings
- Assisting managers with admin functions for all branch managers
- Heading up the companies online ordering system, both local and international
- Handling communication between international customers and company directors
- Handling tasks relating to companies redundant stock
- Capturing data and invoicing
- Receptionist duties(Switchboard)
Intern
Mahatma Gandhi Hospital
07.2013 - 01.2015
- Data capturing of patients complaints
- Gathering of public opinion(surveys)
- Distribution of informative material
- Amin duties ( Answering phones, communication verbally with patients and staff, handling of documentation, emailing )
- Operating switchboard
- Assisting on Fund raising projects
Observations of an administration position
Crawford pre-primary school
08.2013 - 07.2023
- Observed the planning process of newsletters
- Observed the planning of functions held
- Printing of schedules and leaflets
Education
High school completed - Accounting, Life Orientation, Afrikaans, Mathematics, Business Studies, English, Information Technology
Greenbury Secondary School
01.2006 - 01.2010
Diploma in Public Relations - Public relations, Marketing, Business Management, Business Communication, Public Relations Law, Communication Science, Media and Journalism
Varsity College
01.2011 - 01.2013
Higher Certificate - Project Management
IMM
Durban 04.2001 -
Skills
- MS Office Advanced
- Sage Pastel Partner
- Problem-solving
- Mentoring
- People management
- Leading team meetings
- Work Planning and Prioritization
- Daily workflow improvement
- Process improvement
- Overseeing daily activities
Driving License
Full Clean Current Driving License
Personal Information
- Date of Birth: 09/06/92
- Nationality: South African
Timeline
Team Leader
Spar Encore
11.2023 - Current
Pricing and promotions specialist
Encore
01.2021 - 11.2023
Buyer/Back office support
Monteagle Africa
01.2017 - 01.2021
Personal assistant
Ubunye Uniforms
01.2015 - 01.2017
Observations of an administration position
Crawford pre-primary school
08.2013 - 07.2023
Intern
Mahatma Gandhi Hospital
07.2013 - 01.2015
Diploma in Public Relations - Public relations, Marketing, Business Management, Business Communication, Public Relations Law, Communication Science, Media and Journalism
Varsity College
01.2011 - 01.2013
High school completed - Accounting, Life Orientation, Afrikaans, Mathematics, Business Studies, English, Information Technology
Greenbury Secondary School
01.2006 - 01.2010
Higher Certificate - Project Management
IMM
04.2001 -
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