Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Sherissa Sucram

Waitress
Durban

Summary

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Manager

Butcher block steakhouse
Durban
02.2022 - Current
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Front of House Manager

mamma Luciana
Durban
10.2020 - 02.2022
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
  • Submitted payroll for [Number]-member team.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.

Head Waitress

mamma Luciana Florida branch
Durban
04.2018 - 10.2020
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Inspected dishes and utensils for cleanliness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked identification for minimum age for sale of alcoholic beverages.

Waitress

mimmos Italian restaurant
Durban
07.2015 - 12.2018
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Met with chef to review daily specials and menu changes.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Greeted new customers, discussed specials and took drink orders.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Harding Secondary School
Harding
04.2001 -

Skills

    Staff Management

undefined

Timeline

Manager

Butcher block steakhouse
02.2022 - Current

Front of House Manager

mamma Luciana
10.2020 - 02.2022

Head Waitress

mamma Luciana Florida branch
04.2018 - 10.2020

Waitress

mimmos Italian restaurant
07.2015 - 12.2018

High School Diploma -

Harding Secondary School
04.2001 -

Similar Profiles

CREATE PROFILE
Sherissa SucramWaitress