Sherene Grethen Appies
Worcester
Summary
Dynamic Sales Consultant with a proven track record at Absa Bank, excelling in client relationship management and sales negotiation. Increased revenue through strategic upselling and tailored solutions, while enhancing customer satisfaction. Skilled in financial analysis and problem-solving, I foster collaborative environments to drive team success and optimize sales performance. Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success. Diligent professional offering experience in aggressively promoting and selling products to achieve company quotas and expectations. Accommodating, welcoming, and skilled in recommending merchandise based on individual requirements. Customer-oriented professional with many years of experience in building relationships and growing profit channels by establishing trust. Persuasive professional with expertise in expanding network connections. Adept at introducing products and implementing pricing strategies. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Consultant
Absa bank
Worcester
12.2012 - Current
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Listened to customers to understand needs and refer to optimal services.
- Provided detailed product information to customers, including features, prices, and availability.
- Developed key customer relationships to increase sales.
- Analyzed customer needs and preferences to recommend appropriate products.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Operated register, handled cash and processed credit card transactions.
- Generated daily reports on sales activities for management review.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Generated leads through cold calling, networking, and referrals.
- Negotiated deals and handled complaints or objections.
- Recommended process improvements that could enhance sales performance.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Advised customers on best practices when using company products or services.
- Recognized security risks to properly handle situations.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
- Conducted testing of software and systems to ensure quality and reliability.
Education
NQF5 - NQF5 in Banking
Milpark
Cape Town 04-2024
Certificate in Bankers - Bankers Workshop
Absa (Bankers)
Worcester 02-2021
High School Diploma -
High School Breeriver
Worcester 12-2008
Skills
- Customer service
- Sales negotiation
- Financial analysis
- Risk assessment
- Client relationship management
- Data entry
- Team collaboration
- Problem solving
- Document control
- Telephone etiquette
- Scheduling appointments
- Spreadsheet creation
- Word processing
- Customer communication
- Appointment scheduling
- Fine collection
- New employee training
- Employee onboarding
- Orientation preparation
- Employee relations
- Background checks
- Employee paperwork
- HR recordkeeping
- Payroll administration
Affiliations
- style family and friends hair for fun
- cleaning to relax
Languages
afrikaans
First Language
English
Intermediate (B1)
B1
Accomplishments
- best consultant for 2024
- customer services of the month for few months
- recognition for service
- recognition for problem solving
Certification
- Certificate in Bankers
- NQF5 in Banking
- FAIS the mandate to advice on behalf of my company
References
References available upon request.
Timeline
Sales Consultant
Absa bank
12.2012 - Current
NQF5 - NQF5 in Banking
Milpark
Certificate in Bankers - Bankers Workshop
Absa (Bankers)
High School Diploma -
High School Breeriver
Similar Profiles
Itumeleng Maria MphomelaItumeleng Maria Mphomela
External Sales Team Leader at Absa BankExternal Sales Team Leader at Absa Bank
Portia Margaret FellPortia Margaret Fell
Branch Operations and Risk Consultant at Absa BankBranch Operations and Risk Consultant at Absa Bank
Pheladi Thandi ModipiPheladi Thandi Modipi
Relationship Executive (Commercial Growth) at Absa BankRelationship Executive (Commercial Growth) at Absa Bank