Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Additional Education
Timeline
Generic
Sherelda Van Schalkwyk

Sherelda Van Schalkwyk

Gauteng,SA

Summary

Compassionate caregiver and health care assistant with a dedication to improving lives through personalized care and creating safe environments. Skilled in building strong relationships and collaborating effectively with healthcare professionals. Committed to delivering respectful and compassionate care in alignment with facility values. Seeking visa sponsorship for work authorization to continue making a positive impact in the healthcare industry.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Caregiver / Support Worker

Huis Annelie Old Age Home
01.2024 - 12.2024
  • Dedicated and compassionate caregiver with 2 years of experience providing high quality care to elderly and vulnerable adults. Skilled in personal care, medication management, and household duties.
  • Provided 24/7 care and support to elderly clients with various needs, including dementia, alzheimer's, parkinson's disease, diabetes, blood pressure, heart attack, stroke, post surgery recovery, palliative care, physical disabilities, and chronic illnesses.
  • Assisted with personal care, bathing, dressing, diaper change and toileting, maintaining dignity and respect for clients.
  • Managed medication, appointments, and daily routines, ensuring clients' health and well-being.
  • Prepared healthy meals and maintained a clean and safe environment, adhering to health and safety standards.
  • Developed and implemented personalized care plans, collaborating with healthcare professionals to ensure comprehensive care.
  • Assisted with light household duties, including laundry, cleaning, and shopping, maintaining clients' independence.
  • Supported clients with medication management, daily routines, and appointments, ensuring their health and well-being.
  • Developed and maintained positive relationships with clients, families, and healthcare professionals, ensuring effective communication and collaboration.
  • Pressure care and grooming of patients.
  • Daily vital checks, Blood pressure, temperature, pulse, respiration stats.
  • Volunteer work: Grooming Ladies nails every second month.
  • Completed 168 hours practical.

National Customer Relations Officer

Toyota Material Handling Equipment
06.2019 - Current
  • Define the customer service strategy in line with global vision, regional strategy, business objectives, guidelines and policies.
  • Set strategic direction and drive operational plans, measures.
  • Influence and shape the strategic direction for customer experience across the region to support our network.
  • Lead, organize and control highly strategic activities and initiatives across the region with significant impact on overall results.
  • Take part in and ensure the smooth consistent daily running of Customer Service across the region including KPI Management, workforce management planning and calibrating quality standards.
  • Be chief energy officer for the CS Management teams across the region and play an active part in engaging our motivated managers and CS international specialists and achieve high levels of engagement and motivation for the benefit of our workplace and customer experience.
  • Custodian of our customer experience by collecting Voice of Customer, responding to escalated customer complaints and drive initiatives to enhance our Insanely Customer Centric service offering across functions.
  • Analyze national market, customer information & develop a customer specific customer service strategy which translates into a clear activity plan.
  • Provide expert customer service input for key regional business decisions and programs.
  • Explore digital solutions that enhance the customer experience.
  • Negotiate critical agreements/contracts with other departments and engage with customers monthly via cost presentations.
  • Champion change, collaboration and partnership to provide integrated solutions to problems.
  • Actively support the sales team in driving sales targets.
  • Facilitate and set up training sessions with customers on new business initiatives.
  • Facilitate Handovers of new MHE with team lead.
  • Extract monthly cost reports for the team via Qlikview.
  • Compile monthly management feedback reporting and present to Toyota seniors advising on customers operation feedback.

CRM Analyst/Sales Assistant

Toyota Material Handling Equipment
02.2019 - 05.2019
  • Create and load data on company profile/s via CRM.
  • Create and load sales orders, records and types of purchase's.
  • Analyze data to assess trend and better customer preferences to avoid future gaps.
  • Update reports on a weekly/monthly basis.
  • Present high-level reporting monthly.
  • Follow up on leads not closed off.
  • Drop off and collect signed hire agreements and terms and conditions from clients.
  • Cold calling.
  • General admin.

Aftermarket Quotes / Repair Controller

Toyota Material Handling Equipment
06.2016 - 02.2019
  • Overall responsibility to schedule, plan and communicate technicians / mechanics service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns or services.
  • Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customers.
  • Plan & arrange for machines to come to the workshop, assign technician, follow through until machine is delivered.
  • Compiling of sustainability report - monthly.
  • Compiling daily machine status reports on key accounts.
  • Ensuring technicians achieve labour recovery.
  • Submission of CSI report.
  • Ensuring that team achieves predetermined targets.
  • Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers.
  • Processing of Service Agreements (as and when required), processing of invoices, creating order numbers, updating of records on Kerridge Auto Line system (ensuring that jobs are opened and closed as per company standards, accurate and timeous processing of invoices, generating order numbers for both internal and external customers, accurate and timeous processing of technician's / mechanics time sheets, etc.). Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices and managing service schedules might be added to this area of responsibility.
  • Assisting product support engineer / foreman to keep service schedules within set parameters by proper planning and scheduling of technicians / mechanics to carry out services.
  • Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or product support engineer / foreman.
  • General administrative duties (following up with customers for order numbers on abuse repairs, typing of quotations, faxing, filing, reports, etc.).
  • Generate and email quotes to clients.
  • Ensure monthly targets of R2mil is typed and 80% of that is converted.
  • Attend weekly stats meetings discussing weekly measurements.
  • Cheer monthly healthy and safety meetings.

Debtors Clerk / Customer Relations Officer

Proelect / Motolek
12.2014 - 06.2016
  • Company Overview: Motor Industry
  • Creating of Job Cards on Oficina System.
  • Emailing of job cards to the relevant account departments requesting order numbers.
  • Invoicing of work carried out once order numbers have been received.
  • Emailing of invoices to the relevant accounts departments.
  • Emailing of monthly statements.
  • Switch boarding.
  • Assisting with day to day admin tasks.
  • Data capturing.
  • Debt collecting.
  • Resolving customer queries.
  • Updates of customer accounts.
  • First Aider to company staff.
  • Cold calling.
  • Travelling in and around KZN to visit clients, attend meetings and report back to management.
  • Motor Industry

Occupational Therapist Assistant

Mr Wheelchair CC
01.2014 - 11.2014
  • Client Assessments: Conduct comprehensive assessments to identify the assistive technology needs of individuals with cerebral palsy and other disabilities.
  • Wheelchair Fitments: Provide expert guidance on proper wheelchair fitments, ensuring optimal comfort, safety, and mobility for clients.
  • Motor Wheelchair and Disability Scooter Recommendations: Recommend and implement motor wheelchairs and disability scooters to meet clients' mobility needs.
  • Mobility Solutions Training: Provide training and support to clients, caregivers, and family members on the use and maintenance of motor wheelchairs, disability scooters, and other mobility solutions.
  • Collaboration with Healthcare Professionals: Work closely with occupational therapists, physical therapists, and other healthcare professionals to ensure comprehensive care and support for clients.
  • Product Research and Development: Stay up-to-date with the latest assistive technology products and research, identifying opportunities to improve client outcomes and services.
  • Documentation and Reporting: Maintain accurate records and reports on client assessments, wheelchair fitments, and mobility solution recommendations.
  • Client Follow-up and Support: Provide ongoing support and follow-up to clients, ensuring that their mobility needs are met and that they are satisfied with their assistive technology solutions.

Events Coordinator

Golden Horse Casino
08.2012 - 05.2013
  • Company Overview: Rockafellas Buffet Restaurant
  • Work with clients to understand their event requirements, provide customized solutions, and ensure seamless execution.
  • Promote the restaurant's event services, respond to inquiries, and negotiate event contracts to achieve sales targets.
  • Coordinate with the culinary team, servers, and other staff to ensure events are set up, executed, and broken down efficiently.
  • Provide exceptional customer service, ensuring client satisfaction and building long-term relationships.
  • Manage event documentation, including contracts, invoices, and event schedules.
  • Work closely with the restaurant team to ensure events are integrated into the overall restaurant operations.
  • Rockafellas Buffet Restaurant

Technical Liaison Clerk

Vending Technical Services Pty Ltd
04.2008 - 07.2012
  • Company Overview: Contracted to Nestle Pty Ltd
  • Data Capturing.
  • Leave records.
  • Monthly billing, consolidated invoices and quotations.
  • Petty cash balancing.
  • Debtors, creditors and posting of monthly statements.
  • Banking and posting.
  • Processing purchase orders.
  • Good received vouchers (GRVs).
  • Credit notes.
  • Supplier invoices.
  • Reconciling delivery notes with purchase orders.
  • Recording serial numbers where applicable.
  • Monthly stock takes and reconciling.
  • Resolve any discrepancies in stock and report to manager.
  • Ensure all items delivered/sold through the department are delivered and documented correctly.
  • Contracted to Nestle Pty Ltd

Personal Assistant to Managing Director

Summit Engineering
01.2004 - 09.2007
  • Screening telephone calls, enquiries and requests.
  • Meeting and greeting visitors at all levels of seniority.
  • Organizing and maintaining diaries and making appointments.
  • Dealing with incoming emails, faxes and posts, minute taking.
  • Carrying out background research and presenting findings.
  • Producing documents, briefing papers, reports and presentations.
  • Organizing and attending meetings and ensuring management is well prepared for meetings.
  • Liaising with clients, suppliers and other staff.
  • Devising and maintaining office systems, including data management, filing etc, wages, staff management.
  • Arranging travel and accommodation.
  • Ensuring that I'm tactful and discrete.
  • Managing administrative department in the absence of Managing Director.

Education

Grade 12 - Matric - English, Afrikaans, Accounting, Business Economics, Economics, Typing

Eastwood Senior Secondary High
Pietermaritzburg, South Africa
01.2001

Certificate - Advanced Caregiver - Infant Care, CPR and First Aid

Survival CPR College
01.2025

Diploma In Health and Social Care - Introduction to Health and Social Care, Anatomy and Physiology, Communication Skills in Health and Social Care, Safety in Health and Social Care, Psychology and Mental Health, Social Care and Support Services, Health Promotion and Disease Prevention, Safeguarding and Protecting Vulnerable Individuals, Ethical Issues in Health and Social Care

Alison Education Company
03.2025

Skills

  • Effective Communication
  • Empathy and Compassion
  • Observation and Reporting
  • Washing / Showering Residents
  • Mouth / Denture Cleaning
  • Dressing & Grooming
  • Toilet Assistance
  • Diaper Change
  • Feeding and Serving Residents
  • Mobilizing the Residents
  • Medication Management
  • Moving and Handling

Certification

  • Drivers License
  • IELTS English Test
  • Police Clearance
  • TB Test

References

Available on request

Languages

English (Fluent)
Afrikaans (Fluent)

Additional Education

  • Survival CPR College, Advanced Caregiver - Infant Care Certificate / CPR and First Aid
  • Alison Education Company, Diploma In Health and Social Care

Timeline

Caregiver / Support Worker

Huis Annelie Old Age Home
01.2024 - 12.2024

National Customer Relations Officer

Toyota Material Handling Equipment
06.2019 - Current

CRM Analyst/Sales Assistant

Toyota Material Handling Equipment
02.2019 - 05.2019

Aftermarket Quotes / Repair Controller

Toyota Material Handling Equipment
06.2016 - 02.2019

Debtors Clerk / Customer Relations Officer

Proelect / Motolek
12.2014 - 06.2016

Occupational Therapist Assistant

Mr Wheelchair CC
01.2014 - 11.2014

Events Coordinator

Golden Horse Casino
08.2012 - 05.2013

Technical Liaison Clerk

Vending Technical Services Pty Ltd
04.2008 - 07.2012

Personal Assistant to Managing Director

Summit Engineering
01.2004 - 09.2007

Grade 12 - Matric - English, Afrikaans, Accounting, Business Economics, Economics, Typing

Eastwood Senior Secondary High

Certificate - Advanced Caregiver - Infant Care, CPR and First Aid

Survival CPR College

Diploma In Health and Social Care - Introduction to Health and Social Care, Anatomy and Physiology, Communication Skills in Health and Social Care, Safety in Health and Social Care, Psychology and Mental Health, Social Care and Support Services, Health Promotion and Disease Prevention, Safeguarding and Protecting Vulnerable Individuals, Ethical Issues in Health and Social Care

Alison Education Company

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Sherelda Van Schalkwyk