Shereen Chellan
E-Commerce Administrator
Johannesburg
Summary
E-Commerce professional, equipped with comprehensive experience and proven track record in administrative roles. Retail Management, and Human resource Administration .Adept at optimizing operational processes, ensuring seamless workflow, and driving efficiency. Strong focus on team collaboration, adaptable to changing needs, and reliable in achieving results. Proficient in data analysis, project management, and effective communication. Known for strategic problem-solving and results-driven approach.
Overview
32
32
years of professional experience
Work History
E-Commerce administrator
The Pantry Club
- Current
- Platform Management: Oversee and update product listings, descriptions, images, and pricing across core storefronts and marketplaces.
- Inventory & Order Processing: Ensure smooth day-to-day trading by monitoring stock levels, liaising with warehouse/fulfillment teams, and addressing fulfilment hiccups. Data Administration: Use tools like Excel or Google Sheets to organize product data and optimize retail accounts.
- Customer Support & Troubleshooting: Respond to customer inquiries, handle returns or refunds, and resolve any operational system issues.
- Cross-Functional Collaboration Marketing & Promotions: Assist with online campaigns, SEO activities, and ensure special offers are correctly applied through the backend.
- Sales & Channel Management: Coordinate with multiple internal stakeholders to drive profitability and upload accurate content to meet company agreements
- Essential Skills Technical Proficiency: Experience with platforms like Shopify or major aggregators.
- Analytical Skills: Basic capability in monitoring store analytics, tracking sales performance, and generating reports.
- Organization & Detail: Strong communication skills for aligning goals and maintaining high data accuracy.
Customer Service Consultant
Jonathan Ball Publishers
01.2008 - 01.2024
- Manage customer interactions via phone, email, portal and in-person to ensure satisfaction
- Handle complaints, process orders and payments, and resolve queries efficiently.
- Maintain accurate customer records and update account information.
- Upsell relevant products and service to improve company revenue.
- Update customer to expected delivery dates.
- Keep customers update on out-of-print titles.
- Provide price and availability of products.
Human Resource Generalist
Jonathan Ball Publishers
01.2016 - 01.2020
- Oversaw onboarding, training and compliance with Hr Policies.
- Guided leadership on workforce planning and talent pipeline development.
- Led transformation and wellness initiatives across the organization.
- Managed payroll, benefits, and Staff relations.
- Championed change management and aligned HR practices with Business strategy.
Store Manageress
Exclusive Books
01.1995 - 01.2003
- Supervised and Trained staff to deliver high-quality customer service.
- Managed stock levels, vendor relationships, and purchasing plans.
- Scheduled shifts, led sales promotions, and maintained store appearance.
- Cross-trained team to ensure operational efficiency.
- Controlled costs to maintain store profitability.
Education
Certificate - Customer Service Excellence
Imsimbi Training
Johannesburg, South Africa 04.2001 -
Human Resource Fundamentals - Human Resource Management
Damelin
Braamfontein 04.2001 -
Further Education And Training Certificate - Business Administration Services
Sesto
Johannesburg, South Africa 04.2001 -
Skills
Customer Service and Complaint resolution
Human Resources and Employee Relations
Recruitment and Training
Conflict Resolution and Mediation
Team Management and Goal Setting
Microsoft Office and Computer Literacy
Team Leadership and Supervision
Emotional Intelligence and Empathy
Diversity management
Staff training and development
Performance reporting
Website maintenance
Teamwork
Customer service
Problem-solving
Time management
Attention to detail
Multitasking
Reliability
Excellent communication
Flexibility
Customer service and complaint resolution
Interests
Reading, Hiking, Cooking
Additional Information
- Served on the Employment Equity board for 4 years.
- Served on the Recreation and Fun board for 3 years.
Timeline
Human Resource Generalist
Jonathan Ball Publishers
01.2016 - 01.2020
Customer Service Consultant
Jonathan Ball Publishers
01.2008 - 01.2024
Certificate - Customer Service Excellence
Imsimbi Training
04.2001 -
Human Resource Fundamentals - Human Resource Management
Damelin
04.2001 -
Further Education And Training Certificate - Business Administration Services
Sesto
04.2001 -
Store Manageress
Exclusive Books
01.1995 - 01.2003
E-Commerce administrator
The Pantry Club
- Current