Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic
Shephard Revayi

Shephard Revayi

Polokwane,south Africa

Summary

I am a focused IT technician equipped with technical knowledge and experience to handle range of IT problems. Dependable in completing new installations, maintenance and repair work. Keeps impeccable documentation of repair actions and expertly uses Mikrotik, ubiquity and Mimosa hardware.


Additionally, a logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs. I have confidence that i am a trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.


I am a resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.


I am an individual who takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

14
14
years of professional experience
11
11
years of post-secondary education

Work history

On

Remote IT software support technician

Cream Connection
Polokwane, South Africa
01.2024 - Current
  • Carried out routine new hardware installations and updates, keeping systems functional and secure.
  • Established and troubleshot network and data communications systems.
  • Tracked computer system and network performance to identify root causes of issues.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Maintained internet and intranet websites to maximise reliability and usability.
  • Organised work spaces for 50 employees with computer, monitors and associated cabling or equipment.
  • Offered technical advice to programmers and developers to help optimise designs.
  • Tested function of peripheral equipment and completed quality repairs.

IT technical support technician

Valtonet Networks
Polokwane, South africa
07.2019 - Current
  • Maintained internet and intranet websites to maximise reliability and usability.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Acquired, set up and configured hardware and software to meet specific customer requirements.
  • Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
  • Tested function of peripheral equipment and completed quality repairs.
  • Assisted wider customer service teams to produce external user guides and internal support tools.
  • Anticipated and prevented issues with technical infrastructure to minimise downtime.
  • Used Mikrotik, Ubiquity and Mimosa software to track support tickets and document actions on WHMSC
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Troubleshot and repaired Microsoft-based operating systems, networking and IT infrastructure.
  • Established and troubleshot network and data communications systems.
  • Delivered training sessions to over 200 end-users, promoting efficient use of IT resources.

Teacher of business studies and economics in secondary schools

Sacred Jesuits Colledge
Banket , Zimbabwe
03.2016 - 05.2019
  • Supported department development plans to meet new national curriculum requirements.
  • Modified educational courses to account for exam and curricula changes.
  • Identified student strengths and weaknesses, providing constructive feedback to improve results.
  • Planned inspiring extracurricular activities for well-rounded student socialisation and development.
  • Maintained updated curriculum knowledge for expert student guidance.
  • Delivered informative progress reports aiding student development.
  • Transformed complex concepts into understandable, useful information for improved subject comprehension.
  • Implemented behaviour management strategies for optimised learning environment.
  • Prepared lesson content and delivery in line with curriculum guidelines.
  • Minimised low level disruption by enforcing classroom policies.
  • Engaged 20 students with lesson materials by building positive rapport.
  • Planned and supervised educational excursions for enhanced student engagement.
  • Reported on students' progress and attitude to learning at parent-teacher meetings.
  • Used varied resources and technologies to maximise student engagement and understanding.
  • Set academic targets for students, communicating constructive feedback to address obstacles to learning.
  • Assessed student performance, behaviour and class engagement.
  • Established clear learning outcomes and targets for different abilities.
  • Achieved target exam results for department attainment.
  • Carried out day-to-day duties accurately and efficiently.
  • Delivered high-quality results within budget and time frame targets.

Retail manager

Mbepo Holdings
Banket, Zimbabwe
02.2013 - 12.2015
  • Toured sales floor regularly, assessing and improving daily operations.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Conducted staff appraisals and promoted ongoing professional development.
  • Leveraged strong working knowledge of products and systems within the department store.
  • Determined strategic direction of organisation based on industry knowledge and market research.
  • Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
  • Formulated marketing and advertising strategies for continuous business growth.
  • Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
  • Evaluated products to select mix meeting current customer demand.
  • Established clear budgets with sound controls to keep business operating with optimum finances.
  • Planned logistical operations for safe transportation, storage and sale of goods.
  • Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Pursued new business opportunities by forging strong networks and contacting potential buyers.
  • Ran promotions and events in line with company standards.
  • Developed team's product knowledge, resulting in increased store sales.
  • Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
  • Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
  • Kept staff records regarding holidays, absences and discipline.
  • Maintained detailed and current records of inventory, personnel activities and business finances.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Analysed consumer data to predict future purchasing trends for informed decision-making.

Retail Management Trainee

OK Zimbabwe
Harare, Zimbabwe
02.2010 - 02.2012
  • Carried out day-to-day duties accurately and efficiently.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Delivered tailored assistance to customers with disabilities.
  • Completed customer orders with speed and accuracy.
  • Conducted testing to diagnose system faults.
  • Reviewed customer history to recommend appropriate products and services.
  • Oversaw daily operations to achieve high productivity levels.
  • Received and processed stock using inventory management system.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Developed plans and strategies to promote continuous improvement.
  • Designed digital and print materials to engage audiences.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Leveraged strategic networking to create new business opportunities.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Wrote reports outlining project progress and results.

Education

Bachelor of Science Degree in Retail Management - Business Management and Consumer Science

Chinhoyi University of Technology
Zimbabwe
03.2009 - 12.2012

A-Levels - Business Management, Accounting and Geography

Kuwadzana High School
Zimbabwe
01.2006 - 12.2007

GCSEs - Mathematics, Accounting, English, Geography, Science, History etc.

Kuwadzana High School
Zimbabwe
01.2002 - 12.2005

Certificate of Higher Education - Computer Operations and Packages, Elecronic Data Processing

Ministry of Higher and Tertiary Education
Zimbabwe
01.2005 - 12.2005

Skills

  • Customer service expert
  • Mikrotik, Ubiquity and Mimosa internal and external network expert
  • LAN aptitude
  • Staff education and training
  • Quality Assurance reporting
  • Application installations
  • Technical issues analysis
  • Customer support needs assessment
  • Data entry
  • Troubleshooting proficiency
  • Expert in disaster recovery
  • Exceptional telephone etiquette
  • Desktop support
  • Knowledgeable in Mac systems
  • Skilled in TCP/IP and WAN
  • Hardware maintenance
  • Windows XP/Vista
  • Problem-solving
  • Team building
  • Communication skills

Languages

English
Fluent

Affiliations

  • Chess, Volleyball and Hiking

Accomplishments

  • Management trainee award at OK Zimbabwe
  • 100% pass rate award in Business studies
  • Best technical support award at Valtonet Networks
  • Regional award for best Retail Manager at Mbepo Holdings

References

References available upon request.

Timeline

Remote IT software support technician

Cream Connection
01.2024 - Current

IT technical support technician

Valtonet Networks
07.2019 - Current

Teacher of business studies and economics in secondary schools

Sacred Jesuits Colledge
03.2016 - 05.2019

Retail manager

Mbepo Holdings
02.2013 - 12.2015

Retail Management Trainee

OK Zimbabwe
02.2010 - 02.2012

Bachelor of Science Degree in Retail Management - Business Management and Consumer Science

Chinhoyi University of Technology
03.2009 - 12.2012

A-Levels - Business Management, Accounting and Geography

Kuwadzana High School
01.2006 - 12.2007

Certificate of Higher Education - Computer Operations and Packages, Elecronic Data Processing

Ministry of Higher and Tertiary Education
01.2005 - 12.2005

GCSEs - Mathematics, Accounting, English, Geography, Science, History etc.

Kuwadzana High School
01.2002 - 12.2005

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