Travelling
SHENISE VETTER
Travel Agent /TEFL Teacher
Pietermaritzburg KwaZulu-Natal
Summary
Professional in hospitality industry with proven ability to manage reservations and provide excellent customer service. Possesses solid background in handling booking inquiries, resolving issues, and maintaining accurate records. Known for strong focus on team collaboration and achieving results, adaptable to changing needs and challenges.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have oustanding customer service and the ability to drive sales.
Overview
13
13
years of professional experience
2036
2036
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Reservation Agent
Lisa Bed and Breakfast
11.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
- Achieved excellence in meeting room sales quotas, initiating proactive outreach to prospective clients and effectively closing deals.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Worked closely with front desk to achieve full occupancy of property.
Online English Tutor
Cambly/preply
01.2024 - Current
- Online platforms
- Enhanced student comprehension by utilizing engaging multimedia resources during online lessons.
- Identified problems with students by clearly and effectively addressing issues.
- Promoted a positive online learning environment by fostering respectful and inclusive interactions between students.
- Conducted regular assessments to track student growth over time, adapting instructional approaches as needed.
Cashier / Customer Service
Golden Horse Casino Tsogo Sun
01.2020 - 12.2020
- Customer service
- Fica
- Bulk cash transaction
- Eft transaction
- Currency exchange
- Vault work
- Balancing chips
- Prive cashier
- Chips transaction
- Sales
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Trainee Travel Agent
Duzi Travel and Tours
02.2020 - 05.2020
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Interacted with customers under supervision to support operational objectives.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Engaged with customers on social media platforms, improving online presence and customer interaction.
- Assisted in creating marketing materials, enabling more effective customer outreach.
- Shadowed senior staff during client meetings, gaining valuable insights into client management strategies.
- Contributed ideas in brainstorming sessions, leading to innovative solutions for project challenges.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Helped customers with passport and visa applications.
Housekeeping Team Leader
Lisa's Bed and Breakfast
01.2017 - 12.2019
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Coordinated household cleaning service operations and managed client relations.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Fostered a culture of continuous improvement within the team, leading to an increase in service quality and efficiency.
Trainee Manager
Kauai
02.2015 - 09.2015
- sales
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Supported departmental tasks to increase understanding of industry processes.
- Filled out timesheets and paperwork according to identified requirements.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
- Engaged with customers on social media platforms, improving online presence and customer interaction.
- Managed and motivated employees to be productive and engaged in work.
Administration Assistant
Stay Social Communications
01.2014 - 12.2014
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales
One Stop Travel and Tours
01.2012 - 12.2012
- Car Rentals
- Itineraries
- Galileo
- Marketing
- Accommodation
Education
Travel and tourism management diploma - Tourism And Travel Management
Varsity College
01.2019 - 01.2020
Certificate - Galileo
Varsity College
Durban09-2014
TEFL Certificate - Teaching English As A Second Language
Teach TEFL
ONLINE01-2022
High School Diploma -
Eastwood Secondary
Pietermaritzburg, South Africa 04.2001 -
Skills
Travel bookings
Certification
Galileo Certification – Galileo by Travelport.
Interests
Timeline
Galileo Certification – Galileo by Travelport.
09-2025
Reservation Agent
Lisa Bed and Breakfast
11.2024 - Current
Online English Tutor
Cambly/preply
01.2024 - Current
Teaching English as a Foreign Language (TEFL) Certification – TEFL Academy.
01-2022
Trainee Travel Agent
Duzi Travel and Tours
02.2020 - 05.2020
Cashier / Customer Service
Golden Horse Casino Tsogo Sun
01.2020 - 12.2020
Travel and tourism management diploma - Tourism And Travel Management
Varsity College
01.2019 - 01.2020
Housekeeping Team Leader
Lisa's Bed and Breakfast
01.2017 - 12.2019
Trainee Manager
Kauai
02.2015 - 09.2015
Administration Assistant
Stay Social Communications
01.2014 - 12.2014
Sales
One Stop Travel and Tours
01.2012 - 12.2012
High School Diploma -
Eastwood Secondary
04.2001 -
Certificate - Galileo
Varsity College
TEFL Certificate - Teaching English As A Second Language
Teach TEFL
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