Summary
Overview
Work History
Education
Skills
Personal Information
Additional Information
Timeline
Generic

Shenal Julianne Jhinku

Sales | Office Support & Administration
Johannesburg

Summary

Offering strong experience in sales and administration, with a track record of exceptional administration and sales, 4 years of administration experience in large cooperates and SMEs Brokering deals with partners on the African Continent Consistently hit KPIS in all positions Awarded the over achiever reward in 2019 for going over and above normal duties.

Overview

6
6
years of professional experience
2039
2039
years of post-secondary education

Work History

Retail Business Owner

Ultra Fashion
03.2021 - 02.2022
  • Managed all accounts, administration and finance.
  • Developed strong relationships with vendors, negotiating favorable terms for product purchases.
  • Organized successful in-store events to drive foot traffic and boost sales during key periods throughout the year.
  • Established employee performance management and motivated staff to exceed targets consistently.
  • Introduced a customer loyalty program that rewarded repeat shoppers with exclusive discounts, enticing them to return more frequently.
  • Hired trained, and supervised a team of staff members to maintain a high standard of customer service and productivity.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Partnership and content agent & Administrator

TLC Marketing Worldwide
05.2018 - 01.2020
  • Company Overview: TLC is a global marketing agency
  • Administration & Partnership Development, working in a team of 8 agents and managing day to day administration across South Africa, Africa and the UAE (Dubai)
  • Reporting directly to the partnership and content director, my duties included loading of contracts on system.
  • Researching of various partners to include as our rewards as well as recruiting in partners.
  • Working with excel spread sheets to include all tasks that was being completed by the team on a daily basis.
  • Assisting with event planning that were being held within our team or with our partners.
  • Assisting client services with quarries that were coming through from clients.
  • Assisting with reception and customer service work.
  • Consistently overachieving all KPIs set from our global office in London which lead to a promotion from Support Agent to Partnership & Content Agent.
  • Achieving the over achiever reward which is selected by the Middle East & Africa Executive Board for going over and beyond my expected role.

Receptionist / Administrator

Silicon & Technical Products
07.2017 - 10.2017
  • My duties included basic office administration, filing and recording of invoices.
  • Sorting of files as well as maintaining office equipment and supplies.
  • Ordering of stationary and consumables monthly.
  • Tracker reports for company trucks, weekly timesheets, fuel invoicing and printing of stand labels for customers.
  • Recording of daily and monthly attendance and trip sheets for drivers daily.
  • Printings of barcodes and labels, adding and removing employees from the system.
  • Recording of reps office times as well as leave forms.
  • Recording of fuel used by company trucks as well as reps for the month.
  • Recording of POD'S and Collections for the day before.
  • Customer log reports for every customer visited by a rep for the day.
  • Recording of daily credit card payments and weekly reps reports.
  • Binding and laminating of company manuals and catalogues.
  • Answered the telephone and handled work emails as well as prepared a job bag for the Head Office in Cape town every Friday and first day of the month.

Monitor of websites and services

IN2IT Technologies
02.2017 - 05.2017
  • My duties included monitoring live websites and services.
  • Sending emails as well as making phone calls when logging and raising an alert.
  • Weekly reports that recorded the alerts for the week.
  • Customer reports to show the time that the alert came and the time that it cleared.
  • Reports recording alert mail count (each mail for each alert that was received for that day) and shift hand over sheet.

Office Administrator & Basic Accounting

I 4 Cupboard Designs
05.2016 - 12.2016
  • My duties included basic office administration, filing of invoices; sorting of files as well as maintaining office equipment and supplies
  • I answered the telephone and handled work emails as well as kept a daily journal of company's incomes and expenses

Education

English, Afrikanns, Mathematical Literacy, History, Geography, Business Studies

Hoerskool Diversity High School
Johannesburg
04.2001 - 01.2016

Higher Certificate - Human Resource Management

Regent Business School
Johannesburg
01-2025

Skills

  • Planning
  • Time Management
  • Data Base Management
  • Microsoft Words
  • Microsoft Excel
  • Outlook
  • PowerPoint
  • Exceptional attention to details

Personal Information

  • ID Number: 990320 0244 08 1
  • Date of Birth: 20/03/1999
  • Nationality: South African
  • Driving License: Yes
  • Own Vehicle: Yes

Additional Information

TLC Marketing Worldwide

Denver Singaram - 082 897 9337


Silicone & Technical Products

Michelle Govender - 073 888 4756


IN2IT Technologies

Sachin Gokhale - 062 169 9049

Timeline

Retail Business Owner

Ultra Fashion
03.2021 - 02.2022

Partnership and content agent & Administrator

TLC Marketing Worldwide
05.2018 - 01.2020

Receptionist / Administrator

Silicon & Technical Products
07.2017 - 10.2017

Monitor of websites and services

IN2IT Technologies
02.2017 - 05.2017

Office Administrator & Basic Accounting

I 4 Cupboard Designs
05.2016 - 12.2016

English, Afrikanns, Mathematical Literacy, History, Geography, Business Studies

Hoerskool Diversity High School
04.2001 - 01.2016

Higher Certificate - Human Resource Management

Regent Business School

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Shenal Julianne JhinkuSales | Office Support & Administration